Paisley Freight
View company profile →
Damaged product, no accountability
I purchased the bike box and packaging in addition to the courier service, to transport a new bike I had purchased from up country. I also purchased the increased insurance, for full peace of mind that the bike would arrive undamaged and if not, I would have insurance in place to pay for the repairs. The bike was packaged securely, but was unfortunately still damaged during transit, squeezed between heavy items I suspect. I provided photos of the damage but without consulting any particular insurer or loss asjustor, they decided as they could not see 'specific marks' on the box, they would not be held responsible and would not take my claim any further, despite a number of repeat attempts. There is no complaints process, there is no arbitration, it is just their word is final. In light of this, I would strongly encourage you to research other couriers, who 1) can transport your item safely and 2) just as importantly, deal with you in a reasonable manner in the event that something does happen whilst they are transporting your item, particularly when you have insured it for this specific scenario. I have learned my lesson and will steer clear in future!