Murray Laister

Murray Laister

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1 out of 5 stars
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Reviews by Murray Laister

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Paisley Freight

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1 out of 5 stars

Ensure your parcel is exact size

WARNING: ensure your parcel is EXACTLY the right size. I ordered a delivery of a pedal bike and an option from Paisley Freight is for them to send a box and packaging to you first. That is the red flag I missed. They will use any opportunity to make more money after drawing you in with the low initial delivery cost. If you supply your own box and it is 1cm, yes one centimetre, larger than the maximum permitted then the parcel will be held and a charge levied. At this point you have to pay (this charge is not specifically stipulated at booking so can really be as much as they like) or you can have your item returned (also at a cost). So you're effectively held captive and they know that, so can levy almost any charge they like. Note that they do warn you not to be oversize but we are talking about 1cm on a 160cm size. That is within tolerance to any reasonable person or company. Unfortunately Paisley Freight are only interested in immediate revenue not return business. I shall not darken their door with my business again. Buyer beware.