Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
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paisleyfreight.com690 total • Write a review
Used these guys lots and lots over the years for bikes .. always been very happy until this time Booked a collection for Monday 24th February and on the said date received an e mail stating could not collect as no one in ?? This was at 9.08am?? Someone was in and the ring doorbell confirmed no attempt had been made to collect let alone come down the path to the door 😡 This company sub contract so obviously some other company decided they were to busy so said tried to collect and couldn’t .. total lies … so i paid extra £9.99 to re book 😡 … and sent e mail to paisley freight asking for proof of attempted collection as I have evidence via my ring door bell no one tried or attempted collection 😡 No reply and still charged me £9.99 for lying stating could not collect due too no one in .. no collection attempt was made and I have the video evidence to prove this 😡 will never ever use this company again as they cannot even be bothered to reply to a e mail relating to the incident as they know their sub contractors are liars … avoid at all cost 😡😡😡
Date of experience: February 26, 2025
Great delivery company first time iv used them and they were brilliant delivered 4 car wheels with tyres next day spot on no problems at all and very helpful
Date of experience: February 15, 2025
Great service very quick and good price would use again
Date of experience: February 14, 2025
Avoid !!!! They getting you with cheap price than refusing collection ( means you losing your money and no parcel!!! ) Joke!!!
Date of experience: February 11, 2025
I have used Paisley Freight 12 times now. They have never missed a beat! Pick ups on time, drop offs on time, I cannot fault them. They use other Couriers and Karin a tight ship. So far 100%. 5*
Date of experience: February 4, 2025
100% happy wasn’t sure as I’ve never gone with them. Definitely use them again if need be. Price was good aswell 👍
Date of experience: January 22, 2025
Efficient and simply order process. Great tracking facility. Only negative points are that I used the 'Leave in a safe place' option and requested the Bike Box to be left behind my garage. It was left next to my front door. And the Bike Box is just a little bit too narrow. Otherwise all good. Fast turn around and packaging materials are good.
Date of experience: January 17, 2025
