OVO Energy Australia Reviews

Trent was really great! Snaps for Trent. Trent was like Vegemite and toast. You can’t have Trent without great service.

spoke to Oliver on the webchat very helpful dealt with my issue well.

Laura was so helpful and patient. I haven't been too impressed with the service in the last few days. Simple emails not followed up etc. But Laura was extremely helpful and patient as i had to transfer money into a credit card which took quite a while to complete. OVO is lucky to have her.

Sundus was very helpful in helping us with our problem

Trent was very prompt to answer my questions and he did it very well, so we now understand the benefit of having a smart meter installed.

It’s always appreciated to be able to reach a person, not a bot. Sundus Tahir, answered, was polite and well spoken with a sense of humour. She listened to my request for a refund but due to circumstances a refund was not possible. I pointed out the size of the credit on my account and that there were still two government rebates due. Sundus listened, rather than be closed minded, and a part credit was arranged. Thank you, I remain a happy customer.

Fast and prompt service, Oliver was extremely helpful throughout the whole process! Would recommend++ my family and friends to join OVO!

I had a Web chat with Oliver today. He answered all my questions in a timely manner, was very helpful and polite. Excellent customer service.

I spoke to Oliver via the OVO webchat today and it was a very positive experience. He was able to answer all of my questions in a timely and professional manner. He provided great customer service and that's not always guaranteed these days.

Sundus Tahir was extremely helpful. Great customer service and returned my call quickly. Thank you.

I've only been with Ovo for a few months now, but I have found their instant chat help function to be overwhelmingly good. From signing up, to checking incentives, to asking about plan changes - the instant chat team have been great. I just now spoke with Oliver on the chat function, and he was prompt, professional, and addressed many of my queries even before I had to ask about them! Very very pleased with Oliver's service and would recommend Ovo purely for customer satisfaction!

Very helpful with my request, and resolved quickly

Laura was able to assist with a re-assessment of our account payments immediately. Our request was all completed in one phone call - much appreciated. Thank you

Great Rates, Great Customer service What more can you ask for :)

Trent was very helpful and a pleasure to deal with.

Firstly was able to talk to someone which was good , she understood my concern and was very helpful, she wasn't negative, she was very polite and courteous and got the job done for me

Trent was easy to deal with after a previous interaction with another staff member being very unfavourable. Trent understood me promptly and fixed the issue just as fast. Appreciate the great service

Spoke with Jamie today, honestly i was a little stressed but he was an absolutely GEM. Call was so professional & phone manner was great. Thank you for being that person on the other end that genuinely helped and made me feel at ease. Customer Service 150%. Blessings