Reeve was super friendly and efficient
Reeve was super friendly and efficient! Sorted out my query in a few mins. Great job!

11 months ago
The agent went with the details and beyond in explaining all the rates and also how the battery works.
Over a year ago
Jasmine was lovely, efficient and knew what she was talking about, offering me a number of alternatives on how I could use my excess funds.
Over a year ago
Jess answered my query and gave good advice moving forward.
Reeve was super friendly and efficient! Sorted out my query in a few mins. Great job!
Reeve provided great explanation and support when I asked to change my account information. She also supported us in connecting with the OVO team to make the connection possible before we moving in.
lovely to work with and they seem to genuinely care? which is wild
I've been with OVO for almost a year now. My bill is never a shock surprise, and I actually enjoy calling customer service. They answer quickly and are so kind on the phone. I really like this energy provider!
Reeve was a great help! The service from OVO is always fantastic.
Continuously withdrawing funds from your account every month (in my case, it amounted to $187 per month, resulting in a credit of $483 in 7 months, while I'm facing challenges in paying my mortgage), they surpass the agreed-upon bill without proper authorization. When questioned, they offer various excuses. It is recommended to avoid them if you want to prevent financial losses. PS: check their rates, its highier too.
Awesome experience with running through my bill!
I spoke with Trent, who was very courteous and helpful. I have only been with OVO for 6 months, and didn’t understand why even though my account is always showing in Credit, but $130 is still being deducted monthly as direct debit. He explained that I am using less per month than estimated, and why that was. He kindly reduced my estimated rate and said it could be reviewed again in 3 months to see if that amount is closer to what I actually use. I found that very helpful and am happy with the outcome. Thank you.
Reeve, the OVO Customer Support Consultant dealt with my issue in a most expeditious, professional and courteous manner.
Trent was very good in handling my query. Thanks mate
Trent was very helpful and prompt with his response
Today I had inquiries about my bills, I had a great experience with amazing and extraordinary customer service from Trent. Never had come across such a kind and respectful representative I highly recommend the records of his services be heard and shown to the rest of the representatives so they can learn and get inspired by him. Thank you Farida
Good considered response from Trent, reasonably quick and very helpful.
Trent has being extremely helpful and has excellent customer service. Sometimes companies make you feel like just another number but I Trent really made me feel valued and a priority with my experience
Reeve's exceptional customer service made a real difference! Thank you for your outstanding support and assistance.
Quick and helpful response! Thanks so much Trent!
Answered the question and took genuine interest
Trent was incredibly supportive and humorous. He diligently confirmed and double-checked everything, which significantly aided my move-out process, making it quick and easy.
Quick , coherent responses and understanding of our needs
Trent helped me with self read process, and also suggest for me to bill pause (which is awesome), as I have lots of credit in my account. I wish others also suggested me this, when I called in previously around 4 months ago. He also explained why I can't adjust estimated reading, however he suggested the next time the estimated reading is super high again, then he can escalate it. Trent is super helpful!!!!!
Based on analysis of 23 reviews rated 1-2 stars for OVO Energy Australia
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
“Ovo Energy must credit my account accordingly without further delay”
“I have called several times across a regular business day but told it was 'outside of hours', tried online chat no re...”
“This discrepancy in billing needs to be rectified immediately”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
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OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff, particularly a representative named Jess. Customers appreciate the quick response times and the clarity provided when addressing queries about billing and account management. The bill smoothing feature is also a favorite among users, allowing for predictable monthly payments. However, some consumers express frustration with communication issues, noting difficulties in reaching support and concerns about unexpected charges. A few reviews mention a lack of responsiveness during critical times, raising doubts about the company's reliability. Overall, while the service experience is largely positive, there are notable concerns regarding accessibility and transparency.
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