11 months ago
The agent went with the details and beyond in explaining all the rates and also how the battery works.
Over a year ago
Jasmine was lovely, efficient and knew what she was talking about, offering me a number of alternatives on how I could use my excess funds.
Over a year ago
Jess answered my query and gave good advice moving forward.
We were in credit to OVO when we closed the account. Instead of refunding the $120 in credit they kept it all and took out another $66. In spite of repeated requests for a justification and final bill we have received nothing. Don’t deal with OVO
I am deeply disappointed with my experience with OVO Energy. Their customer service is abysmal – I've found it nearly impossible to reach them when I needed assistance. Even when I did manage to get through, the support was lackluster at best. What's more concerning is their failure to provide accurate information as per the regulations set by the Australian Energy Regulator and the Water and Energy Ombudsman. It's as if they have no regard for following the rules that are in place to protect consumers like me. My interactions with OVO Energy have been nothing short of a complete letdown. If you value your time, money, and peace of mind, I strongly advise against choosing them as your energy provider. They've left me not just disappointed, but genuinely disgusted with their service.
OVO energy direct debited my account and cannot tell me what for. Their customer help line is always unable to answer due to unexpected number of calls everyday. My OVO energy account does not open and no link for a forgotten password has been spent despite repeated attempts. I emailed their help support and the only replies I have received have asked me to tell them which accounts I have with OVO. That was what I was asking them. What am I paying for even when I gave them the account numbers they put on my bank statement. Avoid OVO energy.
I closed my account 3 months ago. At the time it was $675 in credit. I'm still waiting for my money to refunded. Ovo are near impossible to contact and seem to have no interest in issuing my refund. Still waiting.
minus 10 ...this company caused me so much hassel & stress, do not touch them with a barge pole 1) No phone service just endless loop say they will get back to you 2) Don't Reply to E mails 3) Advertise one thing then get you to agree , then bump your Direct debit up 33% even after solar was installed & can see the production. 4) Now having a go round with the Bank over a direct debit. What a Shambles Man they sure need to get their whole approach sorted or else sell used cars.
They don't even deserve one star. I simply requested some pre-sales information by email and repeatedly received "we're sorry we can't respond right now and will get back to you soon" type answers, not just automated but also from real OVO employees (so far 3 and counting)..... if that's how they respond to a sales question, imagine how pathetic real support must be ... no way in hell I'd sign up to these clowns.
Jed helped me with everything I needed and was very kind as I was worried that I would not have power. He allayed my fears and within 24 hours of my application I had power so a big thank you for OVO Energy doing such a great job. The lady who gave me a quote on 25th July also did a great job and I appreciate it. Catherine
Prompt responses, efficient and professional assistance
Oliver promptly got me on the right plan. Disconnected the direct debit and processed my outstanding amount. Was very understanding when the funds were not in my acct. And when I had discovered that contacted me to update my card details and process the payment. Thank you
Exceptional Support and Service (via email)! I wanted to change Plans and the support team were via patient and helpful with all my questions, and switched me over without issue. Thanks team! Martin.
Thank you for your help Ankita. I don’t understand what the recent reviews are about, I’ve received the best customer service.
Great communication and logical adjustment to pre paid bills when looking at previous statements from prior retailers
Oliver contacted me the same day after I emailed the customer help email and helped me sort out my new energy plan and answer my questions. Great customer service.
Lamees was extremely nice and helpful!
It’s frustrating that you can’t actually talk to anyone over the phone due to your high demands. I have appreciated the fast response to my emails and sorting out my concerns.
Quick to resolve a meter database issue. Jason in customer service was very helpful, knowledgeable and efficient.
Lauren was able to resolve my question within a few minutes - and on a Sunday! I lodged my query a few days earlier but due to the recent government activity around energy pricing and rebates OVO had been inundated with queries. Once my turn arrived, Lauren resolved it without hassle or further questions.
Great customer service. Jason was polite, helpful and friendly. He answered all the questions I had in regards to electricity plans and reconnection issues. He deserves 10 stars ☺️
I've just changed over from Energy Australia to OVO and I find the customer service exemplary. I know the main importance is to receive a better tariff but so is customer service. I was let down terribly by Energy Australia, with admin errors and taking weeks to get back to me but with OVO using their online service things are acted on immediately. Soon they will have an app which I think is important. This is the way a good energy service should run. Thank you.
Ankita was able to offer a number of solutions to my query and also to execute the selected one immediately. Thanks again for your assistance.
Based on analysis of 23 reviews rated 1-2 stars for OVO Energy Australia
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
“Ovo Energy must credit my account accordingly without further delay”
“I have called several times across a regular business day but told it was 'outside of hours', tried online chat no re...”
“This discrepancy in billing needs to be rectified immediately”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
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OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff, particularly a representative named Jess. Customers appreciate the quick response times and the clarity provided when addressing queries about billing and account management. The bill smoothing feature is also a favorite among users, allowing for predictable monthly payments. However, some consumers express frustration with communication issues, noting difficulties in reaching support and concerns about unexpected charges. A few reviews mention a lack of responsiveness during critical times, raising doubts about the company's reliability. Overall, while the service experience is largely positive, there are notable concerns regarding accessibility and transparency.
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