11 months ago
The agent went with the details and beyond in explaining all the rates and also how the battery works.
Over a year ago
Jasmine was lovely, efficient and knew what she was talking about, offering me a number of alternatives on how I could use my excess funds.
Over a year ago
Jess answered my query and gave good advice moving forward.
I told my phone nb on the voice message then Trent called me back. Everything I was looking for has been answered and fixed. I’m really satisfied with this call.
Reeve was amazing Very eager to help, and very clear in what I needed to do I would recommend contacting this support
I spoke with Trent. He was very friendly and did his best to find out the answer to my question. When our call dropped out he called me back. I would find it helpful if Ovo sent emails a little more frequently to explain what is happening but, it was easy enough to make the call and get information.
Trent was AMAZING! He went above and beyond to help me with my issue! Thank you again!
Quick response, resolved the issue!
The transition from one plan to another is simple and easy and it’s backdated too. Only takes a few mins wait by live chat.
Very helpful and friendly. Great customer service!
addressed my issue perfectly
Very helpful
Very helpful - as I had limited life on my phone battery - the operator was efficient and quick in responding.
Very friendly and helpful.
Trent was absolutely amazing at servicing my request and I can’t thank him enough. So lovely to have this service via a chat, it’s very rare these days. Thank you Trent. An asset to your team
Been choosing OVO since the first time I moved in Melbourne. No words can't describe how I really thankful for their great service. They're quick responses, trusted, communicative, cooperative with the outstanding service even when we had relocation to the new place. It's absolute satisfaction and highly recommend it to my colleagues.
So impressed with Ovo. A recent startup experiencing significant growth, yet I have always found they answered my queries in a reasonable time frame. They have the most innovative plans and in July this year when I swapped my Mum and daughter to them also their prices were best of any supplier. In SA they introduced a special EV tariff which encouraged me to innovate with my power use to reduce costs. Well done and thanks for coming to SA.
Trent was super helpful and nice and eased my mind completely. Thank you Trent
Very helpful and great service
Trent handled my situation professionally and compassionately and I could tell had my best interest in mind. I appreciated this lots!
It was quick, fast and really helpful. The customer service representative Sundas Tahir was extremely helpful and spot on .thanks for quick assistance
Team looked at my individual situation and came up with a solution that I didn’t even know was an option. Very happy with the outcome.
Trent was quick inhis response, positive and reassuring. Good job Tremt!
Based on analysis of 23 reviews rated 1-2 stars for OVO Energy Australia
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
“Ovo Energy must credit my account accordingly without further delay”
“I have called several times across a regular business day but told it was 'outside of hours', tried online chat no re...”
“This discrepancy in billing needs to be rectified immediately”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
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OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff, particularly a representative named Jess. Customers appreciate the quick response times and the clarity provided when addressing queries about billing and account management. The bill smoothing feature is also a favorite among users, allowing for predictable monthly payments. However, some consumers express frustration with communication issues, noting difficulties in reaching support and concerns about unexpected charges. A few reviews mention a lack of responsiveness during critical times, raising doubts about the company's reliability. Overall, while the service experience is largely positive, there are notable concerns regarding accessibility and transparency.
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