11 months ago
The agent went with the details and beyond in explaining all the rates and also how the battery works.
Over a year ago
Jasmine was lovely, efficient and knew what she was talking about, offering me a number of alternatives on how I could use my excess funds.
Over a year ago
Jess answered my query and gave good advice moving forward.
It was good that we actually received a human response and that our questions were answered. It is often hard to even find an email address these days so this was a positive experience for us plus having a helpful answer. Thank you, Trent.
Prompt,Personal, relevant and empathetic response
OVO service has been great so far. My email query was responded to promptly and the answer fully explained.
Trent was very helpful and understanding. Helped me understand the difference between plans.
Had a web chat with Reeve.Have emailed and phoned previously with no success.After a 5 minuted chat with Reeve, the problem was solved. Thankyou Reeve.
Reeve was very fast in helping me in my request to skip direct debit due to the credit balance in my account. I was thinking of skipping one but he rightly suggested 3 skips due to the high credit balance. I am happy with his initiative.
Have not met a nicer agent from any company I have called; Trent was not only friendly and patient with me, he was very knowledgeable with the products and services OVO provides. Easy to talk to, explained everything in a simple way and I got a good understanding and great outcome from this call. Cheers mate.
I recently moved and was keen to stay with Ovo as their prices provided were affordable and their service and support had always been punctual and consistent. There were complications with supplying power to my new address due to land sub-divisions, but the moment issues arose the team at Ovo immediately reached out to me to talk me through the current plans and ongoing setup needed to make sure I was able to continue to work with them as my power provider. They went above and beyond, emailing and then calling me personally within hours of issues presenting themselves, providing jovial and friendly support to make the transition to my new home easy and efficient. In particular I want to thank Rachel for getting on to the problems early, and to Jason for being so kind and friendly to me over the phone, as well as informative and educational. Ovo got my power on within a day, helped me get the best possible deal for my energy bill, and left me smiling after a conversation with them about my power bill. I couldn't recommend them more highly.
Super helpful and patient in such a stressful time. Appreciate every bit of effort that was put in to try help me
Well explained my quires . Easily understanding
Trent was a top bloke. Went above and beyond; enlisting 4 others to fight the good fight with him (many thanks to them also). Even though nothing came of it in the end, I still appreciate the insane lengths to which Trent went in to bat for me. I hope that Trent at least gets a six-pack out of this, however if it was up to me it'd be a whole carton, pay raise, promotion and a company car. I wholeheartedly believe that, if every customer service call had someone like Trent on the other end of the line, Australia --if not the world-- would be a better place. Thanks again Trent & Co!
Very effective and timely service. Willing to clarify and explain. Very good.
I had an informative chat with Trent regarding my bill.
Trent is excellent at answering all my questions! He is very patient in finding theanswers from different sources!
Team Member Trent. He was brilliant, very helpful, answered all my questions without sounding bored and we even had a laugh. His follow up of what we discussed was fast and correct. good to deal with some-one who seems to enjoy his job.
I had a billing issue and Trent from customer service was fantastic to deal with. He sorted everything out via the chat app and then gave me a quick call to sort the payment over the phone. He was a pleasure to deal with. Too many people complain about bad service these days without recognising when they get great service - today's chat and call quickly resolved the problem, much appreciated.
Quick response and very helpful
My experience with OVO's customer service has been really good. I had contacted them on two separate occasions. They were very prompt and helpful. The wait times were extremely low as well which is a plus.
Chatted with Reeve, sorted quickly and efficiently
Trent was polite, helpful and efficient. He was able track down the information that I required and explain it clearly to me
Based on analysis of 23 reviews rated 1-2 stars for OVO Energy Australia
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
“Ovo Energy must credit my account accordingly without further delay”
“I have called several times across a regular business day but told it was 'outside of hours', tried online chat no re...”
“This discrepancy in billing needs to be rectified immediately”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
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OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff, particularly a representative named Jess. Customers appreciate the quick response times and the clarity provided when addressing queries about billing and account management. The bill smoothing feature is also a favorite among users, allowing for predictable monthly payments. However, some consumers express frustration with communication issues, noting difficulties in reaching support and concerns about unexpected charges. A few reviews mention a lack of responsiveness during critical times, raising doubts about the company's reliability. Overall, while the service experience is largely positive, there are notable concerns regarding accessibility and transparency.
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