OVO Energy Australia Reviews

When my ticket was attended the responses I received from then on were quick and clear.

Lauren is polite and in genuine interest in helping customers. I highly rate her service in assisting my enquiry.

Great fast and courteous replies. Solved my query and actioned it right away.

The customer service officer was very quick with her replies and made the switching process run smoothly.

Quick and easy resolution

Reply came back within a few hours All good and going forward with changing to them Just got to hope they don’t put the prices up again shortly

Very rapid response to my email request for a specific commencement date

I signed on to OVO last Wed via an agent. I was not asked for an estimated consumption and the monthly direct debit is much too low.e I sent an email on Thurs last week telling OVO this and have heard no reply. Rang again this morning which was a waste of time.

I signed up recently through the Victorian compare energy website. (VCE) The rates are supposed to be FIXED for a year. however,the pds advises that the rates can be varied. I wasn’t put on the same plan advertised on the VCE.- OVO479496MR Do they have anyone manning the phones ? Although I’ve sent emails,they take an age to respond.

OVO website isnt working - takes details, but doesnt progress to quote... How can you switch to them. Im trying to get a house connected. In response to OVO's response - Brisbane 4069 is a pretty large area in a city centre. Seems unfortunate they dont service major centres like Brisbane. Happy to discuss - if there was a way to contact them.

Can’t obtain any info or quote on site, web page not working..Ovo must be sleeping or gone belly up..

Crap website, doesn’t issue a quote, just seems to collect data…,,

4 different street numbers in the same street 4 different Quotes looks like somebody get ripped off

A real game changer on how energy should be paid. With their smoothing billing method, I have a fixed month charge for my energy every month! No more sudden surge in energy bills! I like this idea and I like their service. It will be even better if they can provide mobile phone app to monitor the bills (currently only via their web site).

Unable to contact anyone regarding switching to ovo. Terrible service, all call backs full non existent. Calling the number provided goes only to a sad sounding recording.

After dealing with a another company who made a serious mistake and caused a lot of stress these people were a relief! Their support is fantastic and far quicker to get back to you and I got a great deal on electricity. Also make sure to check the breakdown of their fees (it's the PDF the government regulates). These guys have little in terms of fees which is great!

Spoke with Jess regarding an issue I had and she instantly responded and assisted with my queries.

Inquiry solved by Jess nice and easy. Great experience thank you!