OVO Energy Australia Reviews

Trent was very helpful and a big help setting up our account. He was patient and willing to assist with all our queries.

Sundus Tahir answered all my questions regarding direct debit costings and refund of credits in a clear and concise manner and gave me confidence in OVO Energy

Excellent , answered all my questions

Very quick and friendly service.

Ella was helpful and provided a great solution to my problem

A friendly and efficient service was provided by Trent. I felt I was listened to and Trent was confident enough in his service to check details with others.

Best Customer Service

So simple and quick to use the online chat to solve any problems or queries with your account. My query was answered and solved within minutes by Jess with a very positive outcome. Our bills have reduced since being with OVO and I would recommend them to everyone

Did not transfer my account, but charged me anyway. Avoid this company at all costs. I signed up with them, but they did not transfer the service from my previous provider, so I am now being charged by both of them for the same service! My next step will be to go the the energy ombudsman.

Trent listened carefully and acted immediately on my concerns. Trent's actions resolved the problem promptly and efficiently.

Trent is a great listener. Keep doing what your are doing, as it makes the customer feel great, which is very unique these days.

Trent worked quickly and efficiently.

Trent is very helpful, accomodating and knows very well what he’s doing.

The most exceptional customer service I have ever come across, honestly. They’re fast, efficient and reliable, they set up my direct debit plan with the amount I requested with absolutely no issues whatsoever. Great rates, not the cheapest on the market but i’ll happily pay some extra to have this level of service.

I transferred my power supply from OVO to another energy retailer at the start of October after finally getting part of my credit balance refunded (they transferred my money to someone else!!!). After not receiving a final bill or refund of the credit balance (over $100) on the account 2 weeks later, I contacted OVO. A week later they finally responded and advised that it would take "weeks" for me to get a final bill, which makes no sense as there's no new data coming through as I have a smart meter. After questioning this, I was advised by a different customer service representative that they would refund the balance while they waited for the final bill to be issued since they have a live balance, the figure should be correct. I agreed to this. A week later the balance hasn't been debited from my online OVO account and today I log into my bank and see that they've taken the monthly bill smoothing direct debit out as well. I logged into my OVO account and it clearly states my account is closed and over $100 in credit but the direct debit is still showing as active with no way for me to turn it off. I have emailed customer service AGAIN telling them to cancel the direct debit immediately (which should happen when the account closes anyway). No doubt, I'll be waiting months for them to refund that back to me as well. I do not know how OVO is operating, it is an absolute farce of a company. If you value your sanity and your money, DO NOT sign up to OVO.

Great rates for EV charging, and awesome customer service. I made a support request to reduce my direct debit amounts, as I was using far less than the monthy debits. A wonderful agent named Jess, resolved my request within a few minutes. Totally impressed.

Extremely helpful and friendly.

Ovo Energy are impossible to contact. So sick of this company who are quick to take the direct debit amount from my account but never available to discuss power needs. I have been in credit since I transferred to them and the credit keeps growing. Would never recommend this company. I would give zero stars if possible.