OVO Energy Australia Reviews

Jess was helpful and patient and switched my plan after giving time to do my calculations. Love the set monthly payment and use credit built up to pay future bills!

Very helpful and concise answers straight to the point

Good prompt support through live chat services each time I've contacted OVO. I've spoken to a few representatives now and have received great service each time. Queue has never been too long and they are always very helpful. I do not like phone support in general so I really appreciate your live chat services.

Chatted with Jess H. My queries were promptly & clearly answered without delay.

Jess H was very easy to chat to and helpful!

Jess was very helpful and efficient.

Excellent customer service.

Great customer service via webchat by Reeve. Thank you so much!

Reeve could give me the clear and professional answers. Thanks a lot.

Very easy to talk to, polite and respectful and very helpful.

Jess was a great support and managed my account to make changes easily

Jess dealt with my query very well and answered all my questions - she did a great job

Alex has been very patient and provided very clear advice and efficient service. Not only has my monthly deduction reduced I have a refund from last year. Thank you so much!

The person I spoke with was extremely helpful and was quick and efficient and dealt with everything I needed.

Excess credit issue was confirmed and promptly addressed. This process should be automatic and not rely on a customer request.

Great customer experience using app

Jess was clear, understood my request and sent me clear guidance. No fluff.

OVO has a live chat window where you can get answers for any issues or questions right on the spot. I'm in my 50's so though at first I would have much preferred to give them a call, I prefer this live chat option to anything else. the operatives are always helpful and polite as well as informative.