Origin Energy
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We were misinformed regarding the…
We were misinformed regarding the solar feed in Tariff. The Origin consultant told us the Government sets the rate but in actual fact it is the energy suppliers that set the rates in order to offer the most competitive package. The competition rate is higher than that offered by Origin. Also after agreeing to continue with Origin the consultant then tried to get us to switch our internet supplier and indicated there would be no penalty from our existing supplier, another misinformation. We feel the process to get the best deal is unnecessary, we have been loyal customers for a very long time and would expect the best deal should automatically be offered without needing to go through the trouble of negotiating with the Retention team. Now we are back with Origin if there are any exit fees applied by the alternative supplier we will be asking Origin to compensate us.