Origin Energy Reviews

Came back with a good offer,witch I was happy with.

Your Representative Michelle was very professional and helpful in resolving my enquiry.

This is the best service I have ever encountered. This lady helped me solve all my problems. I have been troubled for a week before this, and I am very grateful to her!

I am so very appreciative to Akshay for his patience while talk me through the process. He was amazing.

After a month of waiting for the modem that we requested and paid for shipping until now we experienced a bad service and poor connection. Talked to them on several occasion but promise to find solution to send a new modem but until now, there was no modem and no solution. Planning to disconnect all of my bundles with this company.

The staff emailing me back and forth to set up payment plans genuinely wanted to help me and assist me with my situation

They helped me quickly and easily to pay my overdue bill

The person I dealt with was very helpful, and honest. I was going to change suppliers, but will stay with Origin at this time. Hopefully, I can get a good deal after July 1st increase also

My concern was addressed promptly and to my satisfaction. Very pleased with the outcome.

Their patients, help and support they offer

Noah was amazingly professional, efficient and helpful. You don't see much great customer service these days. I have been in customer service for over 30 years and I don't think I have come across anyone so dedicated to their job and it's customers. He definitely deserves a pay rise! Thank you so much Noah for all your help and support in this extremely trying time, it is greatly appreciated 🙏

My existing plan ends on 6th June 2025. I renewed my gas & electricity today for a further 12 months I expected the new plan to start on 7th June Not so, you started the plan as of today, which means I am paying the new rate which is much greater than the current plan for the new three days. You have not acted ethically in my opinion

Called up to make sure I was on the best rate and was assured I was. Gave them examples of rates that are better. THREE TIMES the salesperson said “oh, I’ve found the best rate” but it wasn’t the best rate. Watch out for Origin, they only seem to give you the best rate if you push them on it and have found it yourself otherwise they just hope they’ll be able to rip you off. Telling me staff will be educated to give the right rates misses the problem. Even my bill said I was on the best rate, so it seems to me this rip off is systematic.

Quick response

good，solve my problem

I talked to Kaz and she was great

The great service given us by Shaun from South Australian Origin who gave us a new & better dicount on our elect &gas top service Thanks Heaps Shaun. ALLAN ,&ANNE.

Good guidience Helpfull coversation,Over all great..

Helpful and polite. Alex listened to my questions and changed my plan to a better one. I found him a little difficult to understand though.