Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 721 - 730 of 996 reviews
ED
Absolutely rubbish experience. I will not be using you again
Pretty rubbish experience. I ordered some medication for next day delivery, online it stated it was in stock and I'd get it within 2 days I believe. Sure I ordered January first and it being the first day of the year I didn't expect it next day. I then get an email the day I was told it would arrive that it is out of stock and they are unsure when it will be back in stock. I received a refund for the postage I paid for but nothing for the product, becaise at the time i still expected it to arrive within a sensible time frame. As of Januray 9th I am yet to receive any new communication about a refund I messaged them back about, or the whereabouts of my product. I tried again on the 3rd to order click and collect through superdrug too, because that was in stock in store, but it got cancelled almost immediately because it was a 'repeat prescription.' If you are capable of cancelling an order almost 10 mins after you receive it where is the communication back to me about my refund. I will not be using superdrug doctor again I am disappointed beyond measure. Might aswell burn my money, I went to boots instead and got what I needed within 5 mins. Do better and communicate more.
Date of experience: January 9, 2025
ND
This is a brilliant service to have
This is a brilliant service to have. Especially as getting an appointment with my GP has been proven very difficult the last couple years. I suffer from asthma and the fact I was able to get my inhaler in a few days was great and put my mind at rest.
Date of experience: January 9, 2025
MM
I am very thankful that they help me so…
I am very thankful that they help me so quickly with medicine when I was feeling so bad and I didn’t wait to long for the prescription so I can start my medicine straight away, And in a few days after taking them I was feeling good. Very good service and very quick that make people life much more easier. And will continue to use super drug online doctor when needed. Thank you a lot .
Date of experience: January 9, 2025
S
Savannah
US
Fast & Efficient
I remembered last minute that I would need some medication, a week before Christmas, as luck would have it. Rather than wasting precious GPs time I used the online service. It was a thorough & comprehensive questionnaire, all bases covered, which went to a Dr to review. The following day i had an outcome and a day after that my medication was ready for collection. Very impressed at the efficiency and speed of the service I received. Would highly recommend as much easier than seeing your GP, when applicable.
Date of experience: January 9, 2025
CR
Very quick and efficient service.
Very quick and efficient service.
Date of experience: January 9, 2025
V
Vicki
US
Unreliable Uncommunicative Poor service
I placed an order on 17.12.24. On 20.12.24 order status showed that my order was ‘done’. However on 30.12.24 I had still not received anything. I found it very difficult to find a way to contact the company to ask what’s happening. I eventually put a message on the ‘ask doctor’ space which was really for ordering items. A couple of days later a message came back on that channel (that I had to dig for again) to say I would receive order ‘in the next few days’. 7 days later and still nothing received and no further update. I am now waiting for a refund after cancellation of my order. I would NEVER recommend this service. Very unreliable, uncommunicative and very difficult to contact for help.
Date of experience: January 7, 2025
RT
Had to go back twice after the…
Had to go back twice after the confirmation of order
Date of experience: January 7, 2025
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