Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 711 - 720 of 996 reviews
SB
Susie B
US
Multiple items out of stock after my…
Multiple items out of stock after my order was placed. I was asked to pick up one from the pharmacy and was then told it was unavailable after I arrived (and had made a special trip). Took a few days for a refund and communication not straightforward.
Date of experience: January 18, 2025
NH
Fast and efficient service
Fast and efficient service, especially click and collect. Quick order processing and communication is excellent
Date of experience: January 17, 2025
MH
Excellent service and super quick
Excellent service and super quick. No need for a doctors appointment.
Date of experience: January 17, 2025
EC
Em Crowe
US
Nothing in stock yet website says it is
Went through the hassle of setting up online which involved driving 30 mins each way to weigh myself, and other things. To get as approved account and only to then have my order cancelled because they didn’t have the medication in stock. Update after Superdrug reply: Again, please look at your CX because I wasn’t given the option the pick up from a pharmacy where this was stocked, it was approved by the online doctor after a big hassle to get the images requested, and then immediately cancelled. So to reiterate, either have customer service operates that can signpost customers who have already paid and done the leg work to a more satisfactory outcome or use the website to explain and signpost customers better. Still saying in stock online. Terrible customer experience.
Date of experience: January 17, 2025
CL
Medicine out of stock
Medicine out of stock, no communication dispute taking my phone number twice. Had to make 5 trips to the store ti get my full dosage, massive waste of my time. Could of been avoided
Date of experience: January 14, 2025
LS
Saved the day…
Needed repeat prescription but doctors closed over Christmas superdrug saved the day
Date of experience: January 11, 2025
MM
I was very disappointed I don’t receive…
I was very disappointed I don’t receive an email to say my prescription had been delivered to the pharmacy 🥲Took a chance and went in and ask even though it said not to 🙄Just as well as it was there apart from that very good 👍
Date of experience: January 10, 2025
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