Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
AB
Excellent service and quick delivery 5*
Excellent service and quick delivery 5*
Date of experience: September 12, 2024
L
Linda
US
Flawless
Easy, flawless transaction. Excellent service as I needed some medication I had ran out of and couldn’t get appointment at the doctors. (Sadly this is more and more difficult to get to see or even to speak to a doctor at my surgery) The online doctor service is truly amazing. Prompt service and delivery. Couldn’t fault this service from start to finish and would truly recommend
Date of experience: September 11, 2024
Q
Qing
US
Over 48 hours doctor still not reviewed my order, please just do not use them
The website promised that the doctor will review order in 5-6 hours and normally faster. Ordered Monday evening, Now Wed evening nothing happened. Call their support which took over 20 mins to put through, I mentioned that ordered 2 days ago and nothing happend, the support said that there is currently a delay up to 48 hours. I said it is going to be over 48 hours, then he said the delay is up to 72 hours. He was just making up excuses. I pointed out that he said up to 48 hours 1 min ago. He then said that "do you want me to message the doctor and ask him to review your order first thing in the morning, or do you want me to cancel the order and refund". He was not been sympathic, nor been honest. Update: On Thursday, I waited untill 11am, nothing happened. So again, the person sent message asked the doctor to review my order first thing in the morning had no effect. The doctor still did not review my order. I called Superdrug again, the women on the phone said if the doctor reviewed my order by the end of Thursday, I could still get my order on Monday next week. (That would be one week from ordering) But she does not know when the doctor will review my order. I asked her to cancel my order. After cancel my order with Superdrug, I order the same item from Boots online immediately. On the same day, Boots reviewed my order, dispatched to store. Friday Morning my order is ready for me to collect from my local store. So less than one day from order to collection for Boots. Whereas, Superdrug took 3 days cannot even passed the 1st stage which is reviewing my order, especially if you consider that I chased them 3 times by messaging once and telephoned them twice. Bad Bad Service! Never buying from Superdrug again.
Date of experience: September 11, 2024
Md
Very quick and discreet
Very quick and discreet No problems with ordering and really good product received.
Date of experience: September 11, 2024
P
Patricia
US
Easy to use website
Easy to use website , form was a bit long but hopefully won’t have to fill that in again Had orginal prescription from boots but it was ti much hassle to reorder so came to Superdrug purely as the website was so much better . Likedtvst I could see the progress of the prescription
Date of experience: September 11, 2024
MA
Very quick and easy to order and reorder
Very quick and easy to order and reorder
Date of experience: September 11, 2024
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