8 months ago
Bought herringbone carpet. Couldn’t get the same colour anywhere else. Any similar colours elsewhere were much dearer
8 months ago
Good quality carpet and underlay, great customer service agents. The only reason it’s not a 5 star review is because on delivery a roll of underlay was left on the truck, soon rectified by the excelle... See more
8 months ago
Delivery was very quick, quality of the flooring was A1, went down like a dream, can’t fault Customer Service One very satisfied customer
8 months ago
Great website with a very wide choice of flooring. Easily navigated. Samples sent quickly which made it easy to finalise my choice. Prices were much lower than local carpet stores. Delivery was quick... See more
Excellent service, delivery was on time and quality of carpet was excellent. Very pleased and will use this company again.
Excellent price and a superb service and good quality product
Brilliant service, cheap prices, delivered on time with tracking, and love the carpet. Super value for money.
Prompt delivery lovely carpet
Good prices, quality carpets underlay and vinyl flooring .Arrived quickly. Would recommend
Easy to order arrived quickly and packaged well Easy to fit and of good quality great choice and great price 😊
Great price, excellent service, love the carpet
Great carpet and great service
Great quality and great value for money
This is the 3rd time I have bought carpet/vinyl from Online and I love the quality of them. The price is brilliant in todays economy. I will return anytime I need new flooring and I have told all my friends that they should buy here as they will not be disappointed.
Good price, delivered on time. No complaints whatsoever.
Great price for what looks like decent quality.super fast delivery
Top quality flooring at 50% the cost oflocal suppliers
Carpet is great. I had loads of questions before buying it and each time customer services were really helpful and patient, The only small observation I had is that the carpet is heavy and they only sent one poor driver / delivery guy who struggled but did it with a smile.
*Great prices *Very good quality flooring *Was kept upto date with delivery progress *Delivery driver was friendly and helpful Would recommend 👌
Fast and friendly service great value for money.have used them twice and would use them everything.
Very good pricing - half the price of my local carpet store for your same carpet Customer service good too - one courier they used never delivered the carpet and we had to chase and get a repeat order and delivery cost was returned
Excellent company to deal with, the carpets were very good exactly what I wanted and at the right price. I have recommended them to family and friends.
Great products at great price. Delivered quickly. Easy to order. Basically ticks all the boxes.
I was delighted with the choice of carpets available and the speed and ease of ordering samples followed up with the ordering of my first choice which was with me within the week. Excellent service and excellent quality at an exceptional price. Very happy customer.
Based on analysis of 44 reviews rated 1-2 stars for Online Carpets
“I ordered a carpet from OnlineCarpets and had it professionally fitted, only to find it was the wrong one”
“I spoke to customer service and the manager insisted I was responsible for packaging, even though this was clearly a...”
“We didn’t accept this and so are still waiting for our refund for the carpet for their error”
“Ordered flooring for delivery”
“Still don’t understand why the replacement carpet wasn’t the same quality as the original”
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Online Carpets is a prominent UK-based online retailer specializing in a diverse range of flooring products, including carpets, vinyl flooring, laminate flooring, and artificial grass. The company caters to both residential and commercial customers seeking high-quality flooring solutions at competitive prices. With a commitment to customer satisfaction, Online Carpets offers free samples, ensuring that customers can view products in their own space before making a purchase. The platform guarantees the lowest prices on its extensive selection, which includes carpets starting from £3.75m² and vinyl flooring from £6.79m². Additionally, Online Carpets provides free delivery on orders over £249 and offers flexible payment options through services like Klarna and PayPal. With a user-friendly website and a focus on customer reviews, Online Carpets aims to be a trusted source for all flooring needs in the UK.
Online Carpets receives overwhelmingly positive feedback from customers, with many praising the excellent quality and value of their carpets. Reviewers frequently highlight the prompt and well-organized delivery service, noting that items arrive as promised and in good condition. Many customers express satisfaction with their purchases, often returning for multiple orders due to their positive experiences. The company's communication is also commended, with several people mentioning helpful staff who assist with order changes and provide guidance on product selection. However, a small number of reviews mention issues with incorrect items being delivered, though these were typically resolved quickly. Overall, Online Carpets is recognized for its great products and reliable service, leading to a highly favorable sentiment among consumers.
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