mark gibson
1 reviews•New Reviewer
12 months ago
The order was super easy.
The order was super easy. The delivery was quick and the driver was very professional and polite
Helpful?
TrustScore
4.6
Excellent
441
10
5
7
37
500 reviews in total
8 months ago
Bought herringbone carpet. Couldn’t get the same colour anywhere else. Any similar colours elsewhere were much dearer
8 months ago
Good quality carpet and underlay, great customer service agents. The only reason it’s not a 5 star review is because on delivery a roll of underlay was left on the truck, soon rectified by the excelle... See more
8 months ago
Delivery was very quick, quality of the flooring was A1, went down like a dream, can’t fault Customer Service One very satisfied customer
8 months ago
Great website with a very wide choice of flooring. Easily navigated. Samples sent quickly which made it easy to finalise my choice. Prices were much lower than local carpet stores. Delivery was quick... See more
The order was super easy. The delivery was quick and the driver was very professional and polite
I have ordered from online carpets several times. They are a great company for competitive prices and reliability. Constant updates on when your order will arrive and delivered on time with a lovely delivery man. This company will be my first choice for flooring going forward.
Good service and product arrived promptly
Quick delivery and got what I ordered
From start to finish there are brilliant when I ring the lady's there so helpful and nice
Staff were helpful when we had a query, delivery was as expected very good and delivery person very polite and helpful. Carpet was of excellent quality, am more than happy. Think delivery was April, was some months ago now
Good price nice style friend also brought one aswell
Swift & efficient service, available outside normal working hours. Rang at 6pm on a Friday and had my query dealt with immediately. Went on to make another purchase with this company.
Great company, great price and quality.Will deal with you again.Thanks.
Found what I was looking for in seconds. Price was very good, and arrive on time and in good condition.
Website is so easy to use, delivery is quick and efficient and carpets are great quality and look amazing!
Quick service, cheap carpet. Just what I needed.
Looks great and excellent value for money. Quick turnaround from order to delivery
All went well!
Excellent service and price and prompt delivery
Absolutely superb, I will be buying again. Thank you 🙏🏼
Speedy dispatch of carpet samples and amazing quality carpets. Hall carpet in Herringbone is amazing and always gets comments. Our carpet fitter was amazed at the quality and recommended it to other clients. Recent purchase of a bedroom carpet was also amazingly soft and fluffy and great quality. Can not fault the price either! Will always buy from here now
Faultless service used before and will use again
Good carpet at great price. Couple of difficult issues my end regarding delivery at certain date parameters. But all went well in the end so would recommend.
Great website to use Samples came quickly Easy to order carpet Great price and delivery was perfect Recommend using this company
Based on analysis of 44 reviews rated 1-2 stars for Online Carpets
“I ordered a carpet from OnlineCarpets and had it professionally fitted, only to find it was the wrong one”
“I spoke to customer service and the manager insisted I was responsible for packaging, even though this was clearly a...”
“We didn’t accept this and so are still waiting for our refund for the carpet for their error”
“Ordered flooring for delivery”
“Still don’t understand why the replacement carpet wasn’t the same quality as the original”
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Online Carpets is a prominent UK-based online retailer specializing in a diverse range of flooring products, including carpets, vinyl flooring, laminate flooring, and artificial grass. The company caters to both residential and commercial customers seeking high-quality flooring solutions at competitive prices. With a commitment to customer satisfaction, Online Carpets offers free samples, ensuring that customers can view products in their own space before making a purchase. The platform guarantees the lowest prices on its extensive selection, which includes carpets starting from £3.75m² and vinyl flooring from £6.79m². Additionally, Online Carpets provides free delivery on orders over £249 and offers flexible payment options through services like Klarna and PayPal. With a user-friendly website and a focus on customer reviews, Online Carpets aims to be a trusted source for all flooring needs in the UK.
Online Carpets receives overwhelmingly positive feedback from customers, with many praising the excellent quality and value of their carpets. Reviewers frequently highlight the prompt and well-organized delivery service, noting that items arrive as promised and in good condition. Many customers express satisfaction with their purchases, often returning for multiple orders due to their positive experiences. The company's communication is also commended, with several people mentioning helpful staff who assist with order changes and provide guidance on product selection. However, a small number of reviews mention issues with incorrect items being delivered, though these were typically resolved quickly. Overall, Online Carpets is recognized for its great products and reliable service, leading to a highly favorable sentiment among consumers.
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