Jono
1 reviews•Contributor
almost 2 years ago
The delivery was very efficient
The delivery was very efficient - thank you
Helpful?
TrustScore
3.7
Great
63
6
4
3
30
106 reviews in total
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The delivery was very efficient - thank you
Delivery on time The footwear is great
Very efficient
A good & easy transaction. Product delivered as expected.
I haven't received anything yet
Great items for sale on this site boots I ordered are awful, cheap ugly things
Good quality
Shoes in perfect condition, great discount.
Ordered two pairs of shoes one was the wrong size and colour and the other was too big.
Perfect pair of UGG boots! Quick delivery.
I ordered some items off the website and I have had to return a pair. I stated my 14day returns rights and I have asked for the P&P to be refunded. I have just had an email to say the purchase of the items will be refunded and not the P&P I have had to pay. I ordered another item (different size) in the meantime to ensure I receive my product in time. Opened it today to find paperwork/box/emails etc all state the ordered size but I have been sent the incorrect size - the size I have already returned!! The paperwork has even been signed. What is going on? I refuse to pay out P&P as it cost me £7 last time and this is an error on Offcut's part. I also would like to know if I will receive my original item? I am happy to update my review if the attached matter is resolved.
Great boots at an exceptional price. Can’t wait for the colder weather to wear them!! Waterproof and warm for those muddy winter walks.
Quick delivery and quality shoes for a gooood discount o really can’t complain
I’ve got a Great pair of shoes for a fraction of the price!
Awful. So unhelpful and dismissive and yodel who they use to deliver are useless.
Just great prices, for good quality shoes. Quick delivery is also a bonus.
My order never arrived. After chasing them they said the parcel was lost and did I want a replacement or refund. I asked for a replacement and the next email I got was an automated email saying I would get a refund in 3-5 days.
Would have given you 5* but was a mix up with delivery so ended up collecting from depot
The order from Office was excellent, the delivery was on time and prompt. I will definitely use Office again. Thankyou. The boots are amazing and I cannot wait to wear them , brilliant value too!
Perfect! Really pleased with my boots, and fast delivery too.
Based on analysis of 33 reviews rated 1-2 stars for OFFCUTS Shoes
“It is now 10th August and I have still not been refunded”
“I contacted them immediately to explain I hadn’t received my order, yet instead of taking responsibility, they insist...”
“They charge a delivery fee off £3”
“They charge a delivery fee off £3”
“They charge a delivery fee off £3”
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OFFCUTS Shoes is an online retail outlet that specializes in offering a range of ex-display and end-of-line footwear. Operating under the OFFICE brand, the company provides customers with access to discounted shoes and trainers from well-known brands such as Nike, UGG, adidas, Converse, and more. The platform caters to budget-conscious consumers looking for quality footwear at reduced prices, appealing to a diverse customer base that includes fashion enthusiasts and those seeking practical, stylish options. By focusing on last pairs and ex-display items, OFFCUTS Shoes helps reduce waste while giving customers the opportunity to find unique footwear at competitive prices. The user-friendly website allows shoppers to easily browse and purchase from the selection, ensuring a convenient shopping experience for individuals interested in sustainable fashion choices and value-driven purchases.
Offcuts Shoes receives a mixed response from customers, with many praising the good value and prompt delivery of their products. Reviewers frequently highlight their satisfaction with the quality of shoes, noting that items often arrive in great condition and as described. However, significant complaints arise regarding customer service, particularly concerning refunds and order fulfillment issues. Several customers report delays in receiving refunds, with one stating they waited six weeks without resolution. Additionally, issues with incorrect sizes and delivery problems, especially with the courier Yodel, contribute to dissatisfaction. While many enjoy the shopping experience and the prices offered, the negative experiences related to customer support and order accuracy cannot be overlooked.
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