OFFCUTS Shoes Reviews

I brought 2 pairs of boots. They are really lovely and at a fraction of the price. This is my go to website if looking for footwear

Lovely made shoe, great price. Shoes didn’t arrive in a box but thankfully weren’t squashed or damaged on arrival.

Website easy to navigate, wasn't looking for anything in particular so searched by size to see what was available to me. The description for my item was P for perfect which they are. The delivery updates were good and came when they said they would.

Rapid delivery perfect condition and unbeatable price

Shoes were in good condition and all flaws clearly highlighted

Office Offcuts have dreadful customer services. Before buying the shoes, make sure they are a brand you know fit you well so before you buy them you will know that you won't need to return them. Do not buy Office offcuts own brand because the sizes are not correct. Office offcuts own brand shoes are cheap and nasty, and avoid at all costs. If the shoes don't fit, then customer services will make you pay £3.99 delivery fee, a further £2.50 yodel returns, and then they will make up a fake reason for keeping the shoes without giving a refund. I have been shopping with them for many years because their prices of their shoes are so good, but buyer beware, only order if you know you will be keeping the shoes, make sure you pay by Paypal, and DON'T even attempt to contact customer services because I can't even begin to describe how appalling their customer services are. The staff should be ashamed to even admit they work there.

Boots are lovely but fit is dreadful, leather at toe is much too low to allow for any level of comfort.

Great shoes at a great price.

I love these. Great value and excellent condition

Delivery photo shows my parcel being delivered to a different house, and which I can prove isn't my house - contacted the courier who could not confirm address it was delivered to and advised to contact the sender to investigate and their response was to file a chargeback on my card and to tell me that they would not be replying to any further emails. Disgraceful customer service. I will never be shopping here again.

I bought a pair of Doc Marten mules I have been wanting for ages and got them for nearly half price from this site Amazing 🤩

The Shoes I have been buying here really meet my expectations and I have never regret buying any shoes from this site. I am lucky to discovered this site.

Order no 242875 Is owed a £9 refund but Anna at OFFCUTS is refusing to refund the £9 to the original card the order was placed from, or indeed at all. I shouldn’t even have to ask for a refund. It should be automatic when you don’t fulfil the order. A professional company would do this automatically and would not wait for a request for a refund or make excuses.

Do not buy unless you are prepared to cough up the return costs.

Truly awful customer service and level of trust between the buyer and seller. They basically make you go through hoops to try and obtain an outcome, however they’re very dismissive and abrupt when speaking to you. I’d avoid using this place again in the future

Absolutely over the moon with my purchase. This has been an absolute steal, shoes are amazing, fits perfectly and looks stunning. O have got these for an absolute bargain and I couldn't be happier. I have been looking for a good pair of boots and when I saw this advertised on offcuts, o just had to rush to get them. This is money well spent and I'll be sure to be back again to check out some other bargains. Happy days.

So pleased I have found this site, so far I have had no issues and have been buying from them for about 2 years now. I am weary of using the office main site as have had a few issues, wrong shoes, sent to wrong house, cancelled, different sizes etc (all on seperate orders!) and I never trust the order until it is in my hands - not a fun shopping experience! And to be frank, I haven't placed an order with the main site for over 3 years because I don't enjoy the stress of it. However I don't have that with offcuts, they dispatch within 2 days at the most, and arrive within 5 days, the shoes are always in perfect condition (they do advise of any marks etc) and generally have a decent discount applied. The site is worth keeping an eye on, especially if there is a pair of shoes that has sold out in your size or if like me, you just don't trust ordering from their main site - I really cannot understand why they provide such a different service when they are the same company but they do.

Bought several pairs of shoes from the odd sizes collection now and they're always really good value and in great condition, would recommend.

Good value good responsive order communication fast delivery