OFFCUTS Shoes
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Wrong size delivered despite confirmation
I ordered some items off the website and I have had to return a pair. I stated my 14day returns rights and I have asked for the P&P to be refunded. I have just had an email to say the purchase of the items will be refunded and not the P&P I have had to pay. I ordered another item (different size) in the meantime to ensure I receive my product in time. Opened it today to find paperwork/box/emails etc all state the ordered size but I have been sent the incorrect size - the size I have already returned!! The paperwork has even been signed. What is going on? I refuse to pay out P&P as it cost me £7 last time and this is an error on Offcut's part. I also would like to know if I will receive my original item? I am happy to update my review if the attached matter is resolved.