I found the whole process trouble free, the items where as described and had they suited me they would have been excellent value, the returns process was trouble free as I aware prior to ordering I was fully responsible for returns both courier and cost, i was refunded promptly as soon as return was received ( I used royal mail 48 HR they were cheapest as it included £150 of cover)
I bought of Offcuts Adidas Sambae recently. Was little bit worried what would be state of them but actually they are great! The only thing was they arrived in not original Adidas box which didn't bother me at all. Great shoe in great price ( £25 less ) Thanks a lot!
Love Offcuts. Have bought a lot from you over the years . I can buy great designer quality footwear at a fraction of the normal price . The only problem is having to pay for returns, which I have had to do occasionally as the size is too small? It seems a 3 or 4 varies a lot.
Brilliant! 🤩 I have to say I was a little sceptical as the boots I wanted were £100.00 + postage but originally they were £160, so I took the risk and so glad I did, they’re fab🤩 shipped so quickly, they were G2 but in almost perfect condition, just no stuffing in the shoes, really happy, thank you Offcuts 👍
Good representation of shoes on website, good price, good service, good delivery service, great altogether!
Came in time and was what I expected. Couldn't ask for more.
Based on analysis of 33 reviews rated 1-2 stars for OFFCUTS Shoes
“It is now 10th August and I have still not been refunded”
“I contacted them immediately to explain I hadn’t received my order, yet instead of taking responsibility, they insist...”
“They charge a delivery fee off £3”
“They charge a delivery fee off £3”
“They charge a delivery fee off £3”
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OFFCUTS Shoes is an online retail outlet that specializes in offering a range of ex-display and end-of-line footwear. Operating under the OFFICE brand, the company provides customers with access to discounted shoes and trainers from well-known brands such as Nike, UGG, adidas, Converse, and more. The platform caters to budget-conscious consumers looking for quality footwear at reduced prices, appealing to a diverse customer base that includes fashion enthusiasts and those seeking practical, stylish options. By focusing on last pairs and ex-display items, OFFCUTS Shoes helps reduce waste while giving customers the opportunity to find unique footwear at competitive prices. The user-friendly website allows shoppers to easily browse and purchase from the selection, ensuring a convenient shopping experience for individuals interested in sustainable fashion choices and value-driven purchases.
Offcuts Shoes receives a mixed response from customers, with many praising the good value and prompt delivery of their products. Reviewers frequently highlight their satisfaction with the quality of shoes, noting that items often arrive in great condition and as described. However, significant complaints arise regarding customer service, particularly concerning refunds and order fulfillment issues. Several customers report delays in receiving refunds, with one stating they waited six weeks without resolution. Additionally, issues with incorrect sizes and delivery problems, especially with the courier Yodel, contribute to dissatisfaction. While many enjoy the shopping experience and the prices offered, the negative experiences related to customer support and order accuracy cannot be overlooked.
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