Octopus Electric Vehicles

Our Octopus Account Manager Carmen, is helpful, quick to respond and informative. If I have a question it is answered promptly and thoroughly. Any problems have been resolved and always followed up.

Great overall experience from Octopus. The process was smooth and simple from day 1 to taking delivery of the car today. Communication all the way through was excellent and a shout out to Valentina for dealing with my many questions. Wouldn't hesitate to recommend theirs service to anyone. Thanks team

Matt Rolls from the Octopus team was fantastic from start to finish and really helped with the overall process. Delivery of the car was great and the follow up since has also been excellent i would definitely recommend Octopus great experience.

Car was delivered with 10% charge which was pretty annoying as my wife was away. This meant i didnt have time to charge the car in time to pick kids up from school. The blue link connection doesnt work, seems theres an issue with modem or sim card and the earliest appointment i can get is 9th December. I cant see how much charge car has, whether its charging, use any of the cars functionality that relies on this connection. Surely this should be checked prior to delivery.

Eilis from the Octopus team was fantastic from start to finish and really helped with the overall process. Delivery of the car was great and the follow up since has also been excellent.

Octopus kept me well informed during the order and delivery process, very friendly and professional throughout.

The whole process from selecting the car to delivery has been extremely efficient, all I can say is AMAZING Every one I spoke to was sooooo helpful and knowledgeable, Thank you for an fantastic experience

Harry Rutland of Octopus EV has been a fantastic help to us at every stage of the process. He is friendly and efficient, and works quickly and cheerfully to resolve every problem. 10/10!

Love the car. 4 stars as handover occurred in the dark and rain and experience could have been better

Account Manager Callum is incredibly responsive, supportive and very much helps problem solve and explore different avenues to support our business. I am very appreciative of his partnership and he is an asset to his team/Octopus.

Great comms. Very quick delivery.

Great service start to finish with ordering the car The install of the charger was perfect everything was communicated well and done as planned

Very easy process, good communication and quick delivery. Very happy customer.

Mary was very good and able to sort out any issue

The customer service from Octopus EV was first rate from start to finish. This was throughout the entire process: from help choosing a vehicle and answering any technical questions about the vehicles and the leasing process, to processing my order, completing all the documents, taking delivery of the vehicle and beyond. Communication was excellent and I was kept informed and updated throughout the whole process. Although different stages are dealt with by different agents and teams the handover was seamless as I was 'passed' down the line. All those I dealt with during this journey were very helpful and attentive. My experience of Octopus EV has been wholly in keeping with what I have come to expect with all those with the Octopus name: customer experience seems to be a top priority.

Helpful service