Octopus Electric Vehicles

Nice people that do what they say.

The level of Customer Service was outstanding. My contact was Dan who was superb- he answered any questions I had, never rushed me and always did what he said he would. I was extremely impressed throughout the whole experience and wouldnt hesitate to recommend Octopus, and Dan, to any of my colleagues.

From start to finish, Octopus made the whole experience very easy. From ordering the vehicle to its delivery, the operations team have been amazing especially Amber who has kept me updated on what was going on. Highly recommend!

Very good experience, no problems at all with the process. First class!

Absolute great service with Octopus Electric Vehicles. The communication was on point and always answer within the day if i had a question. I was assigned a Customer Operations Specialist who was called Valentina who was superb!! I had her as my direct contact and couldn't praise the service from her enough. A great asset to her team and even more so if you are assigned Valentina as your Customer Operations Specialist! Great work to Octopus and great work to Valentina!!! Thank you ever so much!

Communication by the team was great, kept me informed and did what they said they were going to do!

Great all round. Comms good, car great, kept to word. so far so good thank you all. fingers crossed that ev charger is fitted smoothly later this week.

Very well managed with friendly staff providing regular contact, lots of guidance and follow-up calls.

Robyn was truly amazing, i was very confused and unsure of the next steps, Robyn not only explained it clearly to me she also went above and beyond and helped speed up the journey. a follow up call was made to explain that there have been some changes and again clearly explained what i will need to do and when. if everyone was like Robyn the world would be a better place. kind, understanding and tru to her word

If you’re interested in an electric car lease then Octopus are your people 👍 Efficient & professional service from start to finish

From start to finish Octopus were very helpful, Manny in particular in helping me choose the right car and letting me know my options. Once decided upon a nearly new model it was delivered within 10 days or so in as new condition. The delivery driver was also very helpful and polite.

We have just taken delivery of our new car and the service and support from Octopus so far has been 5 star. Would highly recommend.

Great customer experience. Octopus customer service outshines many other companies as contact is with a real human. All interactions go smoothly. I would definitely recommend them. I'm also happy with the car!

Daylight robbery. I lost my job, they wouldn't let me take on the car personally and charged me £54K in early termination fees!

Excellent communications, friendly service, and the car was delivered quickly. All round great experience.

Overall a seamless process from selection to delivery. Experienced a delay with regard to charge installation but Toby resolved this effectively for me. It took several emails and phone calls but we got there in the end.

Cameron was very helpful in finding a vehicle that suited my needs. He took everything into consideration and came back to me promptly with the car I didn’t know I wanted. The contracting process went very smoothly and everything was handed over to Operations quickly, where Ben made everything happen. When automated processes weren’t optimal, he quickly stepped in and expedited everything. I totally recommend. A happy customer

From start to finish, Octopus EV have been a fantastic business partner to work with. The feedback from each employee that has obtained a car via Octopus has been very positive and it has been a great benefit to roll out to improve our EVP further. Highly recommend Octopus as a EV benefit provider.

The process is straight forward with plenty of assistance if required. Every step went as planned and no surprises. Recommended.

The guys at the EV team have been nothing but helpful, from day 1 when I was looking to explore the salary sacrifice options all the way through to ordering the car and delivery, I can't fault a single thing. Great pro-active communication throughout the journey all delivered in a friendly and personal way. No drab call centre calls or long holds, just an efficient service. Highlight - the free gift pack received with the car! My little boy loves the Octopus teddy! Thank you