Octopus Electric Vehicles

"Limited Offer" car was delivered very quickly, maybe only 3 weeks from order. Cost was definitely better than I could obtain myself and Octopus included insurance, maintenance and a charger. Comms were good throughout from both Octopus and the BMW dealer. And the Octopus sales team were really patient running through various cars, prices and options - as I had never leased a car previously.

Super fast delivery with no issues.

The process was very smooth from start to finish. Accessing the portal informally was great as I could take the time needed to choose the right car. Was kept informed the whole time and overall was a great experience!

The sales people purposefully down play the impact of pension and bonus on the car payment. The quote was no where near accurate. They need to improve their quoting tool to be more transparent and true to price taking account of other deductions

The team has been very attentive to my questions throughout the process. They clearly value customer service. Highly recommend!

An Excellent experience throughout the order journey. My Representative Michael was very friendly and helpful and despite a few hiccups mainly caused by me he was great at helping me put these right. The delivery process was also very smooth.

The car was delivered in a timely fashion and no issues with the car at all. The car is excellent. The gent handing over the car was not fully aware of the features of the car. Whilst polite and helpful he could do with a review of the car's features. The low tyre light was also on.

Everything was carried out in a speedily manor and Rhianna and Luke from Octopus were a great help.

Quick and easy. Stock order EV, Delivery on agreed time so no need for time off work. Charger installed not long after delivery, decent communication with customer service. Really helpful, answered all my questions.

So this is a tale of two halves. The sale process was absolutely rubbish, they quoted me for the car, I went ahead ordered the car and they went very quiet. I kept chasing and was eventually told there was a 12 month delay and they in fact did not have a contract in place to purchase the car, so I could cancel or wait. I said why quote me and accept an order then? to which I never got a good answer. I Waited a few months and then they said they could get the car. Great I thought, whereupon they told me then that the price had gone up by around £50 a month! They would not shift on that whatsoever, and really again never really explained or even acknowledged how poor that was, given I had already ordered a car at the lower price. The issue was Octopus's not mine, but I was the one picking up the increased monthly charge. Despite what I thought was just really poor, poor service, I went ahead... After that it was all very good, the car got delivered efficiently in December with good communication from the operations department of Octopus, no complaint there at all and a big thank you to Sam and co who have been excellent. The process originally start in May 24 and as I said it's a tale of two halves, Octopus sales were shockingly bad and Operations were excellent!

A big thank you to Stephen and Debbie from octopus electric vehicles for supplying me with an outstanding car! I knew this was a nice vehicle but I’m blown away with it! The service you’ve both provided me was also fantastic, thank you again to you both.

Communication was good before, during and after getting the car. Delivery was prompt, the handover process well handled. Really happy with the whole experience.

Clear communication, clear documentation, no hassle with friendly service and ongoing support

Received my car order ahead of time. Nice present for Christmas. Thank you!

Ali was really informative and helpful throughout the whole process.

Excellent customer service and support at all stages from purchase to delivery to after sales - thank you!

We had a really good experience when ordering our EV from Octopus - thanks to Jessica and Prahlad for their excellent customer service.

All the team in Octopus have been great. Very responsive, friendly and efficient. The only negative experiences I have had during this process had to do with partners and out of Octopus hands, but even in those cases, the Octopus team followed up to make sure I got a response from their partners.

Rome was so very helpful with the whole process. Talked me through everything and checked all was good after the car had been received. Totally recommend you speak to him for your EV car needs :)

Seamless throughout - superb customer service. Swift, clear and concise. Very good and lovely people as well. It makes a difference.