Octopus Electric Vehicles

Greaat engagement with the Octopus team.

Great communication from start to finish Harry could not have been more helpful, he answered everything promptly and kept me informed at every stage of the process.

Pretty impressed by the whole experience. I was well-informed throughout the entire process, which was incredibly smooth. The sales staff demonstrated excellent knowledge about the cars, and the customer service team was exceptionally friendly. They were also great at handling all my questions! 😅

Easy to contact and great customer service. Constant updates received ahead delivery. And good post delivery follow-up.

Smooth buying process right through to delivery

From start to now, my experience with Octopus Energy EV Salary Sacrifice has been outstanding. Friendly, professional and timely support throughout. From advice, selecting the car and model that suits me best, charger installation and support, changing to Octopus Intelligence and even new smart meters etc... every contact with every person has been a joyful experience. Special thanks to Ross Van Niekerk, Tom Davies (changed my meters), Max (installed the charger), Dani (Support), Lewis (support) and all other people who I can't remember the name (sorry...). I would advice Octopus to anyone, as a energy supplier and EV supplier. Top company!

The process was seamless from start to finish and very easy to spec and order the car.

Really happy with the customer service from Octopus and Tobi.

I would highly recommend Octopus. From start to finish they couldn't have been more helpful. The staff are so knowledgeable and nothing is too much trouble. Chris was so responsive and really invested in what I was looking for and went above and beyond to help me.

Jack and the team at Octopus were really helpful when choosing my vehicle via my company Salary Sacrifice scheme. Answered queries promptly and kept me informed along the way.

I’ve had my car for over two years now and I’ve been really impressed with Octopus electric vehicles in general. The set up is brilliant and the service is great. I particularly need to mention their customer service when I moved companies, it’s a long and complicated process but they were extremely helpful and pushed through a huge amount of paperwork in a very short amount of time. A special mention to Maddie who was fantastic from start to finish - I was so grateful for her help! I’d highly recommend anyone looking for an electric vehicle scheme to use Octopus.

Everyone I have spoken to has been really helpful and responded to my queries quickly and efficiently, special thanks to Mohammed

Waited 6 weeks for an EV charge point, day off work to wait for the engineer, phoned at 12:30 to say the appointment is cancelled and it will be another 4 weeks before it is rearranged. For a company that supposedly prides itself on customer service, this is pathetic. To have no additional engineers for a month is simply not on. Very poor.

I recently completed a PCP with Octopus Energy for an MG 4 EV LR, and I couldn't be happier with the experience. I received the car last Friday, and it's absolutely amazing. The process went smoothly, and the Octopus staff—especially Sara—were fantastic throughout. Their professionalism and dedication made everything effortless. Highly recommended!

Courteous, professional, excellent communication. While process from application to delivery was excellent. Would highly recommend.

Really excellent service. Facts, no waffle and yet a 'fun' call. I am a bit of a cynic, however, Octopus might actually be correct to say they are a different sort of company. I hope my experience continues in the same vein.

Smooth experience, involved team and customer service, great communication and working through the issues.

Straightforward, slick communication and factual data. Couldn't fault

What a terrible experience. Getting the car is fine, but returning is a different story. Octopus outsource this to a disreputable company called Greenhous. They try to levy charges which are simply ridiculous. On mine they wanted almost £700 to polish out some bird muck stains trying to claim that repainting panels and then blending into other panels was a necessary repair. These kind of stains can occur in a matter of hours, so is it realistic that the muck is removed before they cause these marks - are you expected not to park the car outside at the airport when you go on a trip for example? They are part of normal wear and tear and can be polished out or even a hairdryer can get rid of them! Not only this the whole pickup experience was a shambles with poor communication and delays. I know i'm not the only one in my company that's had this issue either. Absolutely shocked at Octopus for this experience and as a business owner I would not sign up with Octopus EV again for the business or a car!

Mitch kept me well informed throughout the order process. Very informative with the car knowledge and was always on hand to answer any questions.