Octopus Electric Vehicles

As always I've found Octopus to be helpful and informative throughout the buying experience. The car turned up when it as supposed to and handover was an easy process. They also followed up to make sure everything was ok with relevant information.

From initial enquiry through to delivery of the car, the customer service has been perfect. Regular communication, with quick and accurate responses to any questions.

Waited 11months for my EV to be delivered. The guys at Octopus were outstanding throughout the whole process. Especially when the manufacture informed them that my costs would increase by £100 due to my vehicle being a 'new' model. Octopus went out of there way to make sure that the additional costs were kept to a minimum where they could. :)

The communication was on point about getting a car, took me around a year to wait for the right car with the right deal. When I ordered the car, the communication regarding the status was on point.

Helpful from start to finish. The Sales guy was really informative and friendly, actually helped us make money on our current lease car and the process has been really smooth.

Slightly disconcerting to receive a phonecall from these guys regarding a review I had previously left relating to Octopus’ installation of a vehicle charger at my home. Samantha asserted that this organisation (Octopus Electric Vehicles) is somewhat disassociated with Octopus Energy and therefore my review didn’t really apply to them. The call was somewhat veiled as a “support” call but the ultimate goal was to request that I retract my review. I believe this to be slightly underhand as there appears to be an element of cherry picking, in that they have opted to associate themselves with Octopus, for any benefits it may bring, but when things don’t go to plan, they distance themselves. Not a great look in my view, as they clearly have access to Octopus Energy’s Database in order to have contacted me, unannounced, by phone. Yet they were very clear in their belief that my review does not apply to them.

Positive experience octopus EV. Updates came in time, questions were answered promptly.

The ease of transaction coupled with the technical support provided was excellent

Everyone we dealt with at Octopus were information and incredibly helpful, only deducted one star for the car arriving with just 50% charge.

Very helpful team helped arrange my order and dealt with queries really quickly and professionally, thank you!

Wish I hadn’t taken out the car with octopus. Numerous problems. Slow to respond. Car has a fault after 2 weeks and need to take time off to resolve it. Aftercare is non existent. Please don’t risk it.

This 5 star review is purely for Rose who delt with issues and overcame so many obstacles to help reach a resolution.

Very helpful every time I called with a question and did keep me informed at each stage of the process. Sadly didn’t get first colour choice due to demand and car was delivered within the timeframe. All in all very happy with the service.

Colette Hamill has been very patient, professional helpful to me throughout this initial phase of getting an EV. Thank you very much, you've been great...

Very friendly and competent staff. The discussions were clear and fair. All uncertainties were clarified without delay.

Everyone I dealt with at Octopus EV was helpful and polite. The provided a great service for both my own vehicle and for members of my staff.

Great service from Sheldon. I had my eye on an MG4 Xpower for a while but unfortunately the colours left were not to my liking. I had a couple of calls with Sheldon who let me know what my options were, and I explained that, although the Xpower was a great price, I wasn't committed to the colours available. Sheldon agreed to check for me weekly (as new vehicles were released), to let me know if a new batch of Xpowers were to be released. This saved me the hassle of checking regularly myself. About 8 weeks on, Sheldon let me know that the Xpowers had been restocked in new colours. I took the plunge and ordered the car that day, following a quick chat with Sheldon who answered a few questions I had. After the order, I had further questions about the other offerings included with the order (EV Saver Tariff, Electroverse Credits). Sheldon answered them all for me very quickly. I now have the car (which is fantastic), along with all the extras. The process was unbelievably smooth, and that's all because of Sheldon. Thanks again.

When I returned the car, a damage report was created on collection. It was perfect but I appreciate they do reserve the right to reinspect. Somehow, between collecting the car from me and it arriving back at the depot of their contractor 250 miles away, they managed to find over £1500 worth of damage. Damage included items such as accident damage (when I had not had an accident), chipped windscreen (which wasn't there on collection and would have been seen if it was), a missing charger (despite a box ticked on collection that the charger was there), a 'retail image' which I can only assume is then trying to charge my to sell the car on, a valet of the car even though again, on collection it was ticked that the car was clean inside and out and they then drove it 250 miles to their depot. These are just the few that stand out in my head. There was more. Photos accompanying the alleged damage were unclear with lots of glare so you couldn't make out the damage. Edited: Hi Samantha, I can't see an away to reply to your response below so I will do it here by editing. Thank you for taking the time to respond. While I appreciate that your inspections are supposed to follow guidelines, the photos sent of alleged damage were not in anyway clear. The lighting in the warehouse where the photos were taken mean the photos show a lot of glare and I cannot clearly see damage or that it is anywhere near the measurements on the ruler that is held up. Your driver who collected the car ticked 'clean inside and out' on the collection report at the time. He then drove it 200 miles to your contractors warehouse. On reinspection I was charged £70+ for a valet. How is this fair? Additionally in one of the photographs I can see the drivers lunch packaging in the drivers door! Furthermore, the report from your contractor initially said I returned it without the charger. Again, this is despite the initial collection report stating I returned it with the charger (because I did). The car in question only ever comes with one charger as standard - I knew this already and have confirmed since. I even spoke to other people who had taken delivery of the same car a week earlier who all stated it comes with one charger and that Octopus do not provide an additional one, yet your contractor suggested I should pay £350 for one they claimed was missing! An attempt at charging me £70+ for a 'retail image' which I can only assume is an image to advertise the sale of the car was also present on the report carried out by your contractors. Why was I being charged this? These are all just some of the things that I feel are unjust about the inspection report - there are others as well. I am dealing with a lot of personal stress at the moment. I resigned from my job due to a disabled child and won't be working again for the foreseeable future. In addition since January I have had two relatives in hospital and one die. While none of this is anything to do with Octopus, dealing with what I feel is an unfair inspection report, and not having my very detailed complaint letter responded to for almost two months (and counting) is something I really could do without on top of everything else. I received the form after you responded to my review which requested my email address. I filled this in two days ago and have not yet received a response. This is in addition to my letter disputing the charges sent in early January.

Ben Jarvis at Octopus Electric Vehicles has been absolutely outstanding throughout our journey of getting a car through the Salary Sacrifice scheme. He has patiently answered countless questions from both me and my wife, always taking the time to ensure we had all the information we needed. Ben even went the extra mile by taking calls and responding to emails outside of normal working hours. His professionalism, dedication, and friendly approach made the whole process seamless. We couldn’t recommend Ben and the Octopus EV team highly enough!

Everyone is really helpful and friendly.