Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Al the information given was realistic and accurate, I did have to chase to make sure I was kept inthe loop
Absolutely fantastic customer service. Constantly kept up to date with plenty of support in place. Nothing is to much t...
⭐️⭐️⭐️⭐️⭐️ Octo-mazing EV Experience Powered by Exceptional Service! I recently received my EV car and home charger thr...
Honestly, the experience I had with Octopus EV couldn’t have been better. Jessica was extremely helpful, knowledgeable a...
I've great and quick response to my queries from M/s Amy Y at all times. She was polite and responsive at every step of the process. Thank you for making the experience effortless and fantastic.
Great service from start to end. Never left me worried about anything. Always polite and attentive. Big shout out to Victorien who was a super star!
Great customer service, from possible cars to lease, through to installation of charger
Bryony was so helpful and informative and was able to answer all of my questions and put me at ease with my new EV through my company salary sacrifice scheme having not made a car purchase for some time. Great customer service
Both Rome and Mitch were helpful in getting the exact vehicle we wanted which wasn’t showing in the app as an option. They were friendly and quick in getting things done and the whole process was again straightforward and uncomplicated This is our second vehicle and I wouldn’t hesitate to recommend them They even put me in touch with Motorway to sell our existing cars which was great as I had never heard of them before and that whole process was easy too
Kit is the absolute star the of the show. Head and shoulders above anyone else I have dealt with at Octopus. This guy provides next level service, is always super responsive, extremely helpful, very knowledgeable, approachable and friendly. He has been invaluable in ensuring my first EV experience has been a very smooth process.
Super simple process to be involved with, everything you need to know is online, lots of calls from the Octopus team to keep me informed of progress. The calculation of monthly payments was very clear and well explained. And the vehicles available are fantastic.
The Agent, Ali, who took me through this EV journey was polite, patient and friendly. He provided me with in-depth information about every question I had as I'm completely new to EV and needed plenty of support.
Harry was great at guiding us through the process for getting an EV. Really easy to contact, called when he said he would and explained the process well. Thank you!
Had a great experience leasing an EV through Octopus, the website / car builder was easy to use and the team in particular Robyn were helpful throughout, including when I had a couple of questions leading up to delivery. The car arrived very much as spec'd and I'm looking forward to hassle free, EV motoring.
Eilis is fantastic, couldnt do enough for me .. such a fab employee :)
It is really really a pleasure working with Harry. He is super kind, patient, and helpful! During the process, he really did his best to help us sort everything out with such high efficiency! 100 stars highly recommended his customer service :)
Well organised and always kept in touch of progress. Very responsive to queries.
Very happy with the service. I was searching for an EV through my company's EV scheme but not quite what to choose. Harry was very helpful and knowledgeable in helping me to identify the car I need. I am now waiting for my new EV to arrive! Highly recommended.
Harry was honestly brilliant from start to finish. Helped put me at ease with his clear and concise information and to have a laugh with too really did help. A credit to the company!
Quick response times to my emails and very helpful throughout the process till delivery.
The service provided was exemplary, characterised by excellent communication and outstanding delivery. I was consistently informed throughout the entire process. The project was completed ahead of schedule, and the post-delivery customer experience was exceptional. I could not have asked for a more efficient and superior client experience.
Great experience getting my new EV through Octopus. From ordering to delivery, and installation of a charging unit, everything has happened quickly and smoothly. Special thanks to Jonathan who supported through the ordering process, and Robyn who has been excellent since the order was placed. Thank you all!
Just a good experience great guy on the other end of phone made things easy
I had the pleasure of working with Olivier while searching for a new EV through my work scheme. From the start, he was incredibly informative and always available to address my questions, even in the evenings and mornings. His knowledge was top-notch, and he was genuinely personable, making the entire process feel easy and seamless. Thanks to his guidance, I’ve successfully ordered my first EV! It was an easy decision to work with him, and I couldn’t be happier with the experience.
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