Octopus Electric Vehicles

Bentley Upex has been very helpful, he has made time for me and chased things up when others haven't seemed bothered. He has been the only one that has reached out and I feel like he has gone above and beyond to help get this off the ground.

Michael was very helpful and responsive.

Excellent communication and friendly helpful service.

The process was overall quite smooth. I had a couple of questions after the car arrived but thankfully it's quick to reach out to support and they were very helpful.

Really easy and straightforward process from start to finish. Excellent service from Mei, who kept me fully about the process and progress of my order and charger installation. Would highly recommend OctopusEV to anyone thinking of making the change.

The Octopus team have been superb in providing easy to understand information and costings about placing an EV order as well as being quick to respond and communicate regarding any queries and in supporting my EV delivery. Very impressed.

Great support from Octopus in regards to picking my new vehicle. Harry was more than happy to explain all my options and was always just a phonecall away if I needed him. Would definitely recommend!

Fabulous service and support during the process so far. Olivier has been super attentive and kept in touch with offers and availability. Always available for the multiple questions I had and always does what he says. Hope the car lives up to this high standard set. Thanks

In general, very helpful and attentive staff when ordering a nearly new EV through salary sacrifice scheme. Jessica was quick to respond on emails and, despite a few delays in finding a car and false offers, I got the car I wanted and am happy with it.

Excellent service. Got my car within 2 weeks! Special thanks to Lena and her team.

Tania was great helping us understand the best deal and the right car for us. She had great knowledge and a really friendly approach which made something I usually find stressful, really easy! Thanks again

Emilia owned this and delivered 100% satisfaction, would recommend

Even though the lead time on the vehicle was longer than expected, I was kept informed throughout the whole process. Handover was quick. Now just to switch onto a better tarriff.

Excellent service from start to finish

I recently ordered my Omoda through Octopus Energy, and the process was incredibly smooth. The online ordering was easy, and I received clear updates throughout. The delivery was on time, and the team was friendly and efficient. Overall, I’m very impressed with their excellent customer service and timely delivery. Highly recommend!

Very smooth process and got a great car and package!

Initially very pleased with the service provided until the incorrect car arrived on the delivery date. I called customer service while the Greenhouse rep was still present and rejected the vehicle as instructed. I continuously chased for an update via phone but no one could provide any info. 4d later I received an email informing me that I must be "confused" and that I obviously didn't realise which car I ordered. A similar message was also erroneously shared with my employer as I leased this car through a work-sponsored EV scheme. The investigation completed only included re-listening to phone calls rather than even double-checking which car was actually attempted at the time of delivery or looking at the gov.uk registration which showed the incorrect vehicle. After further chasing from my end, Octopus identified there was a data entry issue within their process. It then took a further 2+ weeks to identify an alternative solution with me having to chase on a regular basis rather than being kept informed. The representative also provided options to resolve which I agreed to but I was then informed that option wasn't actually feasible. It's been over a 1.5 month since the issue and I'm still chasing on a daily basis. As a gesture of goodwill, they agreed to provide Electroverse charging credits but I've received 3 invalid codes and still chasing.

fantastic service overall. Jessica helped with sourcing the right car based on cost and personal need... even helped with setting up a test drive at a local dealership. Car was delivered within a few weeks once ordered, the Octopus team was on top of communication and are still on on hand to support with any questions. highly recommend

Jessica was super helpful and always made herself available to answer questions. Nothing was too much trouble and she took time to understand our position. Much appreciated and we're really enjoying our new electric vehicle. Thank you.

What made my experience so good, The whole process from initial enquiry through to placing my order. The website works seamlessly, the information provided is clear and informative. Then there is the best bit, The staff, I have been dealing with Bentley who handled the process from start to finish, is knowledgeable, helpful and friendly, If you want to lease an EV, then I fully recommend Octopus EV and ask to speak to Bentley.