Octopus Electric Vehicles

Great communication and fast response.

Mei at Octopus Electric Vehicles was very helpful and always responded to my queries in a timely manner as well as providing regular updates to the status of the EV and delivery. Would recommend.

I cannot fault the guys who were with me through this experience. From the start Andrew was my go to guy. He called up every time I looked online, I explained that I was only looking and did not wish to be bothered every time I checked out the website. Andrew acknowledged this and asked if he could check back with me in a few months. From that point he did exactly that which was understanding as I do not liked to be constantly questioned when I am just perusing. Andrew knew my position and when I finally said what can you offer me, he gave me all the details on selected cars of my interest. He helped make sure we had the correct trim, a error somewhere had happened and Andrew had spotted the trim was not what I wanted. He contacted me and explained the situation and what he needed to do to rectify this! Brilliant so far. Once my car was ordered I was passed over to Rome, he answered any questions I had or went off to seek the answers if he could not give me them straight away. Rome checked in with me to make sure there was nothing I was unsure about, he helped out with some technical issues with my online account and overall was just as good as Andrew. These 2 guys made my journey getting a car with Octopus... AND I personally felt obliged to write this review on their performance which is something I never do BUT I believe great service should be acknowledged!

The agent who dealt with me kept me informed throughout the process of purchasing my vehicle. Who was very pleasant, nonweldable & very helpful. I would have no hesitation in dealing with this agent again.

Very attentive from start to finish

The regular communication and support offered by Ali and members of the Octopus team throughout the order and delivery period has been excellent. New Cupra Born arrived earlier than expected, ideally the fitment of the charger would have coincided with the delivery of the car. Would thoroughly recommend.

Tania Stewart couldn’t have been more helpful in my search for a new vehicle. I would highly recommend Octopus and Tania without hesitation.

Amy was brilliant, helped me through the process really quickly

Amazing service.

Communication was truly excellent and provided me with prompts and what to expect at each stage. The team were knowledgeable and no question was left unanswered. The team were professional and friendly and made the whole experience a pleasure. I would highly recommend Ben and his team.

Always available when needed and very helpful and knowledgeable.

Mitch @ OEV has been very helpful with answering my endless questions and comparing costs. I have taken the plunge based on his answers and the order process has been very informative with the vehicle expecting arrival in April/May. If the Aftersales experience is as nice as this I should be happy.

the care and information you receive is excellent, Heidi was my personal contact, she was prompt in responding to questions and i received my vehicle in a very quick turnaround as i had a vehicle to return. the process was smooth and simple

Informative, Helpful and speedy responses!

Initially with OctopusEV I did have some confusion and delays, however ultimately the customer service team worked hard to overcome them and the car was still delivered in good time with most of the initial issues being caused by the dealership rather than Octopus. Robyn took charge of my order in the later stages, things really progressed forward from there and she was proactive in ensuring the dealership kept up with the expectations and process.

Amy was very helpful and was patient in explaining the scheme and happy to have a call to explain further - even when she was about to go on leave! Made sure I had everything I need to progress an order. Very knowledgeable and keen to help.

Robin was brilliant he helped me through the whole process and got me the car i wanted

Fantastic support from Amy throughout my process selecting and ordering a vehicle. Thank you!

Amy, from start to finish was exceptional to work with in finetuning the exact car, model and package that i was looking for. At times i took a few weeks to respond due to work commitments, holidays and discussing potential cars with my partner and Amy was never phased by this, keeping utmost professionalism from the moment we started talking to the final day i finally placed my order. 10/10

Amy contacted me enquiry to explain how the salary sacrifice scheme worked and was very responsive when answering any of my queries . I would highly recommend this scheme to anyone considering an electric vehicle in the future.