Octopus Electric Vehicles

The whole process was exceptional. Pankaj kept me informed throughout and was also prompt in replying to any questions I had.

We've been with Octopus EV now for a little over a year. It's been a fantastic benefit, always well informed on any promotions/sales. Kept up-to-date with insights. Any questions or issues that arise, are dealt with promptly, full of advice, and answers all the important questions like why, what etc. I know feedback is given and I feel like it's taken onboard to improve services when they don't work/could work a little better. The majority of all of this is down to our account manager, Connor. I don't know where I'd be without them!

The experience from beginning to end was professional, clear and informative. Dave took over my contact once I was ready to order and answered any questions I had and explained the whole process. Once the order was in place Rome then stepped in and stayed in contact, keeping me informed every step of the way. They both also really helped out when the lead time was looking longer than anticipated. The site is easy to use, the order process simple and delivery was was fantastic. All round a great experience and Dave and Rome need a special mention for their parts.

Ben Jarvis was really helpful with ordering my new EV. Great service and helped talk through the different options

so simple from start to finish Duncan has been very helpful and great to deal with a nice chap and credit to octopus thank you to the team regards keith

The overall deal, process, advice and support throughout changing over to our new electric car was fantastic. Victoria Foley-Knight helped us place the order and then Lewis in Operations helped guide us through to delivery. We are delighted with our new car

Best support from the Octopus EV team for getting my new ride with me as soon as possible. Thank you very much Mei and Steve for your help and promptitude.

Great customer service.

Amy guided me through the process amazingly well and was always available for a call to talk me through the process and answer my questions.

Read the small print of you get one through salary sacrifice and decide to change companies they charge you 50% of the leasing fee

Like a bucket airline, cheap price but don’t expect any good service or effort to make anything easy for you. Each step of the ordering process is geared solely for the convenience of Octupus, clearly none of the management are customers of their own offering or have tried secretly raising an order to find out how they are spoken to with constant demands of do this quickly or your order will be delayed, do this by 12 noon or your agreed delivery will be cancelled, etc.

Rudi was very friendly, very helpful and made the ordering process very easy.

Really slick process throughout. car I wanted had long delivery date, and Octopus provided me with a temporary vehicle as an interim to tide me over. This was collected the same day as my new vehicle was delivered.

Justin has been amazing from start to finish. Always on hand to answer any questions i had and always delivers on his promise

The whole process of leasing an electric vehicle with Octopus went like clockwork from initial contact to delivery. It took a matter of weeks and included installation of a charging point. Communication throughout has been excellent with a special mention for Debbie who kept me fully up to date, a credit to a highly creditable company. Thank you!

The handling of the whole process by the Octopus EV team was excellent. The salary sacrifice scheme provides great savings and they have put a great package together. What I was impressed the most was the responsiveness of the the team at Octopus EV. No question was a silly question.

So far so good - just waiting for car to arrive but we were helped through the buying process by Tony Justin who has patiently helped explain our options and the process of buying a car via Octopus Electric Vehicles. Thank you!

Tony was flawless throughout the order of my new EV, He was very well informative on the details, calm and very pleasant to speak too.

Good communication and support with a fast response time to any questions. While process has been smooth, Lewis has been great and checking in at relevant stages. The Octopus energy team have also been amazing in assisting with getting set up for energy tariffs.

I had great service from Tania, who made it a pain free experience