Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Al the information given was realistic and accurate, I did have to chase to make sure I was kept inthe loop
Absolutely fantastic customer service. Constantly kept up to date with plenty of support in place. Nothing is to much t...
⭐️⭐️⭐️⭐️⭐️ Octo-mazing EV Experience Powered by Exceptional Service! I recently received my EV car and home charger thr...
Honestly, the experience I had with Octopus EV couldn’t have been better. Jessica was extremely helpful, knowledgeable a...
From Start to finish Octopus has made my transition to EV driving a pleasure. Too many helpful employees have assisted in this to name them all but from first contact, delivery and EV Charger installation, Octopus have been superb. Highly recommended.
It was an easy decision to choose Octopus for my first venture into electric cars, having been a customer of theirs for a couple of years, and having had no problems whatsoever. However, this has had some small problems along the way, but thankfully, there's always someone that's prepared to go the extra mile, many thanks to Mei, she's been an absolute star, helping me along the way, her calm and assured manner made me feel as.if someone was.looking after my interest, again, thank you Mei
I had a great experience with Drew Richardson, he was friendly, patient, and went above and beyond to help get response to all my questions and made making a decision and placing an order very seamless. Thanks Drew
Great customer service. Answered the many questions I asked and not once made me feel stupid. Also I had zero pressure with this.
Shadi and Mei were and are absolutely brilliant, no complaints whatsoever. However, the person trying to organise our charger installation with your team needs help.
Amy was a great help! We have an informative discussion and her responses were always fast!
Charlie was really helpful, he listened to requirements for a new car and gave me a great suggestion based on that list.
Bentley our advisor was nothing short of fantastic. Fully engaged with us through the process, and took the time to run through with us each vehicle option we wanted to explore. Most importantly for us was there was no pressure placed on us to make any decisions, and we were given the time and space to go away and evaluate the options on offer to us. Very happy with the whole process and very happy to move forward with Octopus
Bentley Upex was on hand to answer any question I had so made the experience of ordering the car really simple.
Amy Yates was a pleasure to deal with my request. Nothing was too much trouble and she really went above and beyond to help me. Always kept me informed and called me when she said she would.
Just like everything with Octopus absolutely first class. Fantastic communication throughout, everything went seamlessly.
Really good handover
have been a customer of octopus for 3years, octopus website is transparent and straight forward, submitted my interest on their website and got replied promply. special mention to David Ossai and Lena, David guided me from beginning to end, answered tons of my questions without delay, all emails were replied same day with phone calls follow up. though I had to cancel my order unfortunately due to unavailability of my preference, Lena assisted for the refund right away, explained things in details on the whole process, stress free experience, the refund was supposed to take 10 days, but then received Lena's email in just 3 days the refund was made, and received full amount few minutes after her email. very helpful and efficient team. thank you for all the work.
I thought that I would reserve any feedback until I’ve taken delivery of my EV. The overall experience has been delightful and simple. I would highly recommend using OEV as they have a great team who will support you from the sales side and take care of you until you have received your car. Would like to thank Charlie Davis, Carys Brown and John (Electroverse) who have all done a great job and are all wonderful assets to OEV. Keep up the fantastic work.
Everything was great at first, received my car and noticed a small dent, flagged this with Cerri and now being ignored. Followed up after 1 week and i’ve still had no reply. Home charger is installed, it’s not working and the charging costs element of it are completely misleading, nobody is interested and each side points the finger at the other and fobs you off. Charger still isn’t working and car still has a dent with zero level of support or response Seems like the service is great…….unless there’s an issue and then it all changes
Very Happy with the service provided by Octopus representative. I had a very productive conversation with the rep who was happy to chat and answer any questions. Didn't feel pressured to make a decision.
The guys at Octopus have been great. Charlie Davis - honestly - his customer service and responsiveness is second to none. I asked him lots of questions and probably was not the easiest customer as I really wanted a lot of detailed info. Charlie answered all my questions - and really helped me make an informed decision. I loved his honesty which helped me make the right choice. I cannot fault his approach at all - a credit to the team! Looking forward to using my EV and highly recommend using Octopus.
Highly recommended as great deal, fantastic service from intial enquiry, EV charger installation team and Debbie in sales through to delivery. Excellent car and free charging for six months!
Lena was a fantastic help- so knowledgeable and supported me all the way through.
Rapid response, helpful and honest answers.
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