Octopus Electric Vehicles

Mei has been exceptionally helpful during the whole process before, during and after the delivery of my Octopus EV. This is a completely new experience for me and as such I was very nervous about it. Mei has been in frequent contact to help and reassure me every step of the way.

From beginning to end, everyone at Octopus EV has been great. Ibrahim was super patient with me and really helpful when ordering the car, Carys has been great (on many occasions) with support in getting set up with the car, my account and everything, and most recently Ellis with a really swift resolution of a minor problem. Thank you everyone - high recommended!

From initial enquiry with OctopusEV right through to the delivery of our car and subsequent queries after, the team we dealt with (Stephen & Nicole) were friendly, informative and very helpful throughout. We are extreme pleased with the car we received and the service we got and would highly recommend anyone to use OctopusEV to lease a car!

Very user friendly!

I can’t say how much I have appreciated the willing assistance of the team! A big shout out to Harry Rutland who really went above and beyond to make sure the issues (from my end) were dealt with, I can’t thank him enough. It has been a painless and pleasant leasing experience and I am delighted with my Omoda. Mathu was also brilliant on helping me choose the right car for me!

Excellent customer service. Very responsive and friendly. Provided great advice and answered all questions. Brilliant savings and financially beneficial. Would highly recommend. Particular thanks to Rome W and Dan S at Octopus who were exemplary throughout.

Barbara was brilliant through-out the whole process, great communications, very responsive !

I have just ordered my second EV. I always find Octopus EV very helpful and prompt in responding to queries. Alex Sergison in particular has been excellent in supporting my requests. Very prompt and knowledgeable, she has been a pleasure to deal with.

Jack and the team were brilliant and kept me informed every step of the way, even when I was being impatient! The car is wonderful and was such an easy experience from start to finish! Thank you again Jack! :)

Really smooth process from start to finish!

Was a great experience. Fast response time. Car and charger installation was perfect.

Dealing with Octopus Electrical Vehicles for the lease of a BEV was unbelievably easy. Alex Coleman provided helpful general advice in the initial stages and Harry Rutland then took over to oversee the process once I had made the decision to go ahead. Both were very pleasant to deal with and were able deal with all my queries in a clear and confident manner. The process for completing the lease online was entirely straightforward. The offer of a free wallbox and six months’ worth of charging (based on the agreed lease annual mileage) was a definite incentive to go ahead with my conversion to EV. The car arrived much earlier than expected - 10 days before the wallbox was due to be installed. The only disappointment was that it was provided with only 20% charge and no power socket cable to tide me over until the wallbox became functional. When I informed Harry he apologised, saying that Octopus Electrical Vehicles expected their partnership dealerships to supply vehicles with at least 50% of range on delivery; he immediately offered a £30 charging credit and arranged for a power socket cable to be sent. Based on my experience, I would have no hesitation in recommending Octopus Electrical Vehicles to anyone considering the purchase or hire of an EV.

Had a bit of disaster with SMART and Mercedes and initially Octopus have struggled to assist. We finally got this onto Bobby's desk and he got us sorted quickly and efficiently, dealing with Smart and their lack of UK infrastructure to get things moving. He gave us fair answers and refunded us some money as goodwill. Annoying it took me to complain but once I did he jumped on it for me and got us sorted to save a relationship I was ready to walk away from. Thanks

Connor (account manager) and Alex (EV expert) really helped me through the process of getting a new EV including understanding my options at each stage and how best to get a great value and speedy result. Thank you

We'd like to acknowledge the outstanding customer service we received from Sheldon. He was always easy to contact for advice and patiently guided us through the process of ordering an electric car, making it very quick and simple from start to finish. He was very knowledgeable and able to help us make the decision as to which car would be best for our needs. The car was delivered to our door this week and we are very happy with our choice.

Barbara, the agent i have dealt with was very help before and after my car delivery.

I work for Octopus Legacy as an Estate Planner, so we all know how important good customer service is, and what difference it makes to our clients, and Josh Williams has been a shining example of this ethos. He's been attentive, very quick to respond and an overall joy to deal with to order my BYD Excellence AWD. Even after his job was done, he still was there to help with some queries, will be highly recommending this service.

A special shout out to Barbara who has been amazing. Always prompt at replying. Was amazing at helping me secure my order a little faster when I ran into issues with my current car. Thank you!

Ben, who I dealt with throughout the process was helpful and friendly. Also answered any questions I could think of.

The customer service from Octopus has been first-class. Every interaction has been prompt, courteous and extremely helpful.