Octopus Electric Vehicles

Working with Charlie and the rest of the Octopus EV team was brilliant from beginning to end. I had a pretty long "sales" cycle as I was moving out of my current lease early, so I had to time things right. Charlie kept me informed and updated without nagging or being a pest, and showed immense patience when our plans changed. In the end, we found a great vehicle at a competitive price and with fast delivery.

The entire experience was faultless and well supported. Rome was my day to day contact and was absolutely brilliant, calling me to check in and to see if I had any questions or concerns (which I didnt as he was so proactive) and Jamie was involved right at the start and did a great job getting me comfortable with the scheme and ultimately gave me the confidence to order! Bravo to both!

I had not had good service from Octopus EV but was fortunate to have my application given to Amy who gave a faultless service.

Ryn and Indie were very helpful throughout the process and assisted with prompt informative replies to constantly keep me up to date. Indie also assisted in bringing forward my EV charger installation so this helped as the car was being delivered soon.

The portal was straightforward easy to use. I had a number of queries which meant I booked in a call with an EV Expert - Bentley Upex. Bentley was able to provide clarity on all of my queries and made next steps really clear. The initial experience and support has been excellent and I look forward to receiving my vehicle.

Great communication & support through out the whole process form the initial ordering of the car through to delivery. Easy tracking of where the car is in the process & always someone to talk to if you have a question. I swapped my gas & electricity across to Octopus as well, saved money on my bills & again a very smooth transition. Would highly recommend both parts of the business.

The simplicity of the whole process, Robin explained everything from start to finish from salary sacrifice info to EV car choice and best value for my requirements. He also supported me regarding installation advice for my home charger and the process moving forward from the order, to delivery info. Great service, looking forward to being an Octopus customer for many years to come.

Great, efficient service

We received excellent customer service throughout the whole process, before, during and after. Tom was super helpful when we were trying to choose a car and explaining how everything works and once we signed on, Samiha was able to answer all my questions and kept checking on us to make sure everything went smoothly.

We went through Octopus EV as we were already customers for our energy, as well as, the good reviews we had already seen and heard. We picked the Peugeot E-208 which had a great monthly pirce and deposit compared to other sites and leasers. Once we applied the team got back to us swiftly and answered any queries we had. Once we were approved, the delivery team again, were great with the catch-ups on the delivery and were quick to chase any queries we had from the manufacturer. The car came a little later than the estimated delivery but we were told in advance of delay. The car came in great condition and has been a great drive in the few weeks we've had it. The only downside we had when ordering was that we couldn't make our deposit larger, something we noticed had changed a few weeks after our purchase. We also had an EV charger at home already and didn't need the promotion of a free charger installation. We asked if this could be converted into free charging miles but weren't able to. I would definitely recommend Octopus EV to a friend and would go to again for our next vehicle. A very big thank you to David and Mei for making our application easy and swift!

The whole process was very easy and surprisingly quick. During the ordering process, information regarding the different options available was presented clearly. All subsequent communications were also very quick and easy, and there was always someone available to answer an email (typically within a couple of hours) or take a phone call. The car was delivered within two months of ordering, and is fantastic. We were moving house in the middle of the estimated delivery window, but Octopus was able to guide us though this and our change of address was no problem. Excellent service, and lovely people!

Tanisha is the reason behind this review, her customer care was exemplary form start to finish, the way she conducted herself was very professional but she also has that personal touch which is very endearing, an absolute credit to any business/company.

Ok this is an odd review. For reasons unknown, I leased a car that had loads of faults from new. It could have been a nightmare if it wasn’t for the team at Octopus EV. They have been supportive and determined to fix the issues - which are now resolved. Brilliant communication and kindness. To begin with, Lena and then the tireless Emma Cooke made a boring set of problems go away. Great team, great company.

I wouldn't have had a bad word to say about the overall experience with Octopus until the post-collection damage report, excessive charges and frustrating correspondence which followed, which completely changed my perception of the company and the product. To be clear as a matter of fact, the car was in near-immaculate condition when collected by Octopus's representative. There was a very small chip, well within the BVRLA guideline size, which Octopus's own pre-collection automated assessment tool had indicated would probably cost at most a couple of hundred pounds to repair (in reality probably less), well within the £500 that Octopus supposedly covers without charge. On that basis I didn't bother having it fixed before collection as I reasonably assumed there would not be more than £500 of damage on a near-immaculate vehicle. Additionally, all accessories were present and correct and all of this was documented with photos and video. The representative from Greenhaus provided a form indicating they didn't see any damage and that all accessories were indeed present. I was therefore shocked when Octopus's assessors then came back with a report indicating OVER A THOUSAND POUNDS in supposed damages after receiving the car at their assessment centre (having driven it over 100 miles after collection). The inflated and spurious damages included: - "Inflation kit missing" - this was in fact present and correct in the boot, as signed for by the person collecting it and with photographic proof, and indeed was even marked as being present on the subsequent assessment report, but they still attempted to spuriously charge EIGHTY SIX POUNDS PLUS VAT (note that these standard inflation kits retail for less than £10). - Poor previous repaired panels - these were repairs conducted by Octopus's insurers' own nominated repairers, and appeared perfect; there would be no way for a consumer to tell there was any problem. - Supposed "paint contamination" - invisible to the naked eye and no way for a consumer to tell. - Damage to trim that was not present upon collection and can only have happened on the >100 mile drive to the assessment centre. - No less than THREE separate items relating to repair and blend for the very small chip (measured by the assessor and documented as being within BVRLA tolerances in any event), totalling an eye-watering £675. For reference I had obtained a quote from a popular paint chip repair company that was circa £250 for a full repair and blend, and had I known Octopus would inflate the cost of repairs so much for something so small, I would of course have had it repaired myself before collection. When I challenged the many clearly over-inflated and obviously spurious damages, I entered into protracted correspondence including a formal complaint. Octopus finally agreed to remove the entirely spurious items (such as the inflation kit which wasn't in fact missing), but refused to budge on the grossly inflated chip repair costs and supposed additional damage that I maintain wasn't present on collection, leaving a final total damage cost conveniently just above the £500 covered under the scheme (meaning I had to pay the full amount, not just the excess over £500). They then rejected my complaint and deemed the matter closed. All in all the collection and post-lease damage experience totally reversed my view of Octopus EV and their EV salary sacrifice product. I certainly would not enter into such an arrangement with them again in the future, having experienced how cutthroat they are at the end of the lease.

Great experience. Highly recommend. Whole process was made easy by the excellent customer service and support team, particularly Debbie and Mathu.

Informative and helpful advice

Excellent service throughout the process. They really do go that extra mile!

Great EV experts on hand to talk you through the process and send the different options. Especially Colette who was so friendly and helpful in giving me different cars for my budget.

Communication was great throughout and Shannon was very knowledgeable and helpful. I actually took delivery of my car a few weeks ahead of the initial timeframe start date which was great (although I'm still waiting on my home charger install)

Excellent customer service from start to finish, very helpful staff who answered every one of my many questions that I had . Special thanks to Debbie Atug who always got back to me straight away to help