This company discriminates against people based on age and disability. My mother is elderly and disabled, the offer of a leased EV was the ideal solution for family and carers to drive her where needed, plus she could have a disabled parking bay outside her home, so long the car must be leased in her name for this. But, Octopus EV and their finance partners “Close Brothers” have now turned-her down because of her poor Experian credit rating. However, because she has never applied for credit, had a loan, mortgage or credit card, she has no credit history and so no credit rating. But they have seen her last three months bank accounts that show she has enough funds to pay a whole year up front, and plenty of funds coming in to make the monthly payments. It is cruel to offer a product and then reject the client for a reason that doesn’t exist. My mother is upset, and worse, thinks she has done something wrong. People can own or lease a car in their name without a driving licence or ever driving the car, but not from Octopus EV.
They’ve now come back to me. Apparently they’re concerned about the “length of the lease”. My mother is 99, which is why we took out the minimum 2-years lease. She is in good health and shows every sign of continuing to be so. However Octopus EV and Close Brothers assume she’ll be dead within two years, but then couldn’t any one of us also be dead within the next couple of years too ?
We’ve now received this message from them:
“We would be happy to discuss this further with you and take your feedback seriously. I'll ensure that we reach out to you today.
Best Wishes,
Samantha
Customer Care Team Leader @
Octopus Electric Vehicles 444”
Thank you very much for your lovely response Samantha. But of course, no one bothered to “reach out” to us for two days now. The word “Care” doesn’t really apply to your department does it Samantha ?
