Octopus Electric Vehicles

Harri has been absolutely fantastic keeping me informed being very helpful and a massive asset to Octopus. I just wish all companies had Customer Service like this. Thank you, Harry

Every single thing ran smoothly.

Great responsive comms from Rudi. Car not yet arrived or installed but have found the process really painless to date and high quality customer service.

Having friendly, professional people is such an easy win, but creates such a positive experience

Leasing my EV through Octopus Electric Vehicles was a fantastic experience. Having a dedicated staff member as a single point of contact made the process seamless, guiding me step by step. I was especially pleased with the post-delivery support, ensuring I was happy with the car and knew exactly what to do next.

Brilliant customer service, smooth delivery, accurate and timely updates. I love my EV experience with hassle free motoring. My charger was fitted in good time, neat and very helpful with lots and lots of questions from me. The car was then delivered on time and had been faultless. I would highly recommend the service to anyone able to access.

Excellent service from all of the team involved. Easy from start to finish.

attentive, informative chat with Jahanara who catered for my every need

Octopus EV, and Harry Rutland in particular, have been great from start to finish with our EV order. The information has been clear and easily accessible. The emails with links to each step of the documentation were easy to follow and there was no messing around with forgotten passwords or broken links. Harry has been easy to contact, flexible and has been quick to respond to queries. It has been a very easy process and customer service from everyone we have dealt with has been fantastic. I would definitely recommend Octopus EV. The installer of the charger, Blake, was also very approachable and helpful. He made a big effort to go through all the options for the electric box placement and made sure we were happy before proceeding. His work was very neat and there was minimum mess.

I have had a great experience to date with Octopus on my electric car order! Very impressive.

Fantastic service from Octopus EV. Process for selecting and ordering was very straightforward. They always kept me informed at each step in the process. Vehicle was delivered in good time and even came with £10 credit for Octopus Electroverse charging.

I was helped by Michaela and she was brilliant. She was patient while I asked a lot of questions around the salary sacrifice scheme, and just generally has offered amazing customer service. The scheme was really easy to navigate and had lots of ability to customise as needed.

Their before-and-after sales are top-notch. Truthful in terms of the delivery timeline.

Great communication, friendly customer service team and close collaboration between the teams too. The traceability of car is really well displayed and gave all the information required through the process from beginning to delivery. Overall very happy - shoutout to Ben who handled my order.

Great experience, vehicle arrived a head of schedule

Charlie was very helpful and super-responsive when answering my questions. I wouldn’t hesitate to deal with him again. I’ve yet to take delivery, so I can’t speak to the full experience, however, the early signs are very positive!

The process of ordering a new car can be stressful in most situations but I can honestly say that these guys take away of lot of that stress. They know their products well and will guide and help you make selections and WITHOUT the pushy salesman attitudes that comes with going to any dealer. The only reason I have scored a 4 and not a 5 is that the Website / App keeps showing incorrect information - I ordered my car on the 17th of April and even today 8th May it still does not show as 'On Order' and does not show the expected delivery date which I have been given by email as 24th May (the website shows Jun-Aug)

Simple, straight-forward, easy.

The experience of receiving my new car from Octopus was made a much smoother and enjoyable process due to the excellent customer support and above and beyond expectations help I received from Hargun Ahuja. He anticipated problems and 'held my hand' through the whole process. This is the reason I can rate Octopus 5 star and will recommend to others actively.

Excellent ongoing advice, support and guidance from Sheldon. He clearly explained the pros and cons of the salary sacrifice scheme, relating to taking on an EV. When it came to making the order, he again helped us through the process, making it quick and easy to do the digital paperwork.