Octopus Electric Vehicles

This process has been seamless from start to finish. Everyone at Octopus has been brilliant, especially Rhianna Brasted, who sold me the car, to Shannon, who checked in on the whole process. It's a worthwhile benefit to be part of.

Absolutely magnificent experience. From locating the car on the website, to ordering, to the courtesy and professionalism of the team who arranged everything to get the car delivered, to the quality of the car, to an email arriving within and hour of delivery from a real person asking if everything went OK - Octopus EV has been outstanding. 5 STARS - 10/10 - whatever the metric was they smashed it.

Process was very efficient. The team were also really helpful

Lena has been excellent throughout and can't thank her enough. I'd have given 6 stars if I could!

I received outstanding customer service. Mei has been absolutely delightful. She is a real asset to the company. She goes the extra mile to ensure a five star service experience from beginning to end. Your sales representative was also extremely helpful and went above and beyond. Well done Octopus EV!

Excellent service from start to finish, special mention to Lewis and Jessica for there support

Octopus recently assisted me with getting a new vehicle. The experience has been very positive and the Customer Operations Specialist ,Duncan McGhee, kept me updated every step of the way. Any issue, no matter how minor has been resolved quickly and without fuss. I would recommend their services.

It appears that contracts are pretty much one-sided when it comes to the Octopus EV scheme. I ordered the ABARTH 500 Scorpionissima Cabrio on the scheme - document executed as of 4th April, 2025 and was given a potential car delivery date of May to July. Contracts were signed between my employer, myself and Octopus at that point. The expected mileage was 15,000 on the original agreement and it was a 4yr deal. I was perturbed to receive an email as if I had generated my own new quote for a different car on 14th May (last week), which showed a lesser model Fiat 500e with less annual mileage on the 3yr deal – and more expensive. I didn’t generate a quote. I got a note from Idris after that point, there who said they had sold out of the car in 2024…and if I was happy I should sign the contract for the newer, lesser car. I told him I was not happy – it had taken a month to tell me a car on their site had actually sold out at least 4 months before my order. But Idris assured me that there would be some form of goodwill. He was escalating it. I got a note back this morning – when I chased idris – that the level of goodwill is a £30 energy credit and I have the pleasure of waiting till October/December for a car. I am at a loss at the absolute lack of professionalism and lack of care from this organisation – if I didn’t pay this month’s bills due to my stock of cash having run out last year, I am sure they wouldn’t be happy and a legal process would ensue. After I sign a contract on a car that’s on their website…I expect the car. And I expect less of “it’s not our problem”. All in all really darned crap - if they cant sell, they aint gonna help you maintain it. Seriously - take this as a warning.

I was guided through ordering an EV with Octopus from Ryn Matthews. Excellent correspondence throughout and so helpful. A credit to Octopus. I am really happy with my Car and Intelligent Octopus Go energy. I have recommended my colleagues to look into purchasing.

Great delivery in the estimated delivery date range, easy to book in. Car came in perfect condition and was handed over with questions answered about the car. Cupra Born was the model I went with and I'm very happy with it!

Ben was so helpful and made the experience!

Good communication throughout and easy to understand. Car delivered within time frame and in great condition.

I was quite a tricky customer however Amy was patient and understanding in my search for a vehicle to suit my requirements. Very proactive with sending information about things that might have met my criterial and not pushy, it was a case of when I was ready not a 'must be done now or lose out'. Explained things thoroughly so even an idiot like myself understood, which is a testament to the service provided.

Very helpful and professional.

Amy was very responsive and helped me find a cancelled car when I needed one.

Fantastic company with very helpful employees (Aaron & Mu-eed) especially as we’ve had most of our dealings with them always on hand to help & support whenever needed

One of the best customer experiences with any company. Amy was extremely helpful and covered every area of having an ev through salary sacrifice. Another great experience with octopus. Best company to deal with across energy as well!! Follow up after the call was also swift and detailed.

The team were very helpful and proactive in providing information without me prompting to ask for it. They were also very quick in answering any questions I had.

Amy was fantastic from the first contact, could not recommend them enough. Helpful, knowledgeable and explained everything well.

Seamless service from Octopus EV vehicles. Good communications all round. Helpful and knowledgeable staff. Fitted the charging point on time and without fuss or mess. Vehicle arrived on schedule and follow up customer service has been good.