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    HomeVehicles & TransportationOctopus Electric Vehicles Reviews

    Octopus Electric Vehicles

    4.769 out of 5 stars
    4.769 out of 5 stars
    4.8
    |Excellent|1,000 reviews

    TrustScore

    4.8
    4.769 out of 5 stars
    Excellent
    5 out of 5 stars
    912
    4 out of 5 stars
    36
    3 out of 5 stars
    4
    2 out of 5 stars
    5
    1 out of 5 stars
    43
    1,000 reviews in total

    Review summary

    Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    5 out of 5 stars
    5/5

    Al the information given was realistic…

    Al the information given was realistic and accurate, I did have to chase to make sure I was kept inthe loop

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Absolutely fantastic customer service

    Absolutely fantastic customer service. Constantly kept up to date with plenty of support in place. Nothing is to much t...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Octo-mazing EV Experience Powered…

    ⭐️⭐️⭐️⭐️⭐️ Octo-mazing EV Experience Powered by Exceptional Service! I recently received my EV car and home charger thr...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    5 star experience

    Honestly, the experience I had with Octopus EV couldn’t have been better. Jessica was extremely helpful, knowledgeable a...

    0
    0
    🔥 High engagement

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    Filter by rating:
    Greig Reilly
    1 reviews
    5 months ago
    5 out of 5 stars

    So far so good...

    So far so good - not received the vehicle yet, but Jamie Etheridge has been very helpful throughout the process in regards to helping me choose a colour etc. Great job!

    Helpful?
    Adam Reeve
    1 reviews
    5 months ago
    5 out of 5 stars

    Easy smooth service from start to finish

    Easy smooth service from start to finish

    Helpful?
    Tim
    1 reviews
    5 months ago
    5 out of 5 stars

    Jess was fantastic!

    Jess was fantastic throughout the process, making sure I knew exactly how the process would work, helping me find the right car and also arranging a test drive at a local dealer for me.

    Helpful?
    Paul Lilley
    1 reviews
    5 months ago
    5 out of 5 stars

    My new car was delivered first thing in…

    My new car was delivered first thing in the morning and my old car was collected shortly after meaning I wasn’t waiting around all day. The whole process was really easy and seamless.

    Helpful?
    Matt Roberts
    1 reviews
    5 months ago
    5 out of 5 stars

    Great service and cracking car !

    Good prices and choice on the website and our new ID Buzz has come as scheduled and is epic. Many thanks to Carys for sorting it all out !!

    Helpful?
    Paul Anthony Holmes
    1 reviews
    5 months ago
    5 out of 5 stars

    ⭐️⭐️⭐️⭐️⭐️ I had a brilliant experience with…

    ⭐️⭐️⭐️⭐️⭐️ I had a brilliant experience with Octopus EV! From start to finish, Ali has been absolutely fantastic - always pleasant, helpful, and incredibly patient with my (many!) questions. He kept me informed every step of the way and made the whole process feel smooth and stress-free. Great service and a great team - highly recommend!

    Helpful?
    Harriet Evans
    1 reviews
    5 months ago
    5 out of 5 stars

    Had great experience and communication

    Had great experience and communication

    Helpful?

    TrustPilot Scam Exposed

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    Dave Savage
    1 reviews
    5 months ago
    5 out of 5 stars

    Very efficient with great…

    Very efficient with great communication. Any queries I just dropped a quick email to Matt Rolls who responds promptly with answers to my questions. Vehicle dropped off on time in immaculate condition. Very impressed and highly recommended.

    Helpful?
    Tara.
    1 reviews
    5 months ago
    5 out of 5 stars

    Salary Sacrifice

    I recently received my new car (Ford Puma Gen-E) through the salary sacrifice scheme, and the entire experience has been great. The communication throughout the process was excellent—I was kept informed every step of the way. Delivery was prompt, with the car arriving first thing in the morning, which was a fantastic start. Since then, the follow-up support from the Octopus team has been equally impressive. They've even shared some great tips for planning longer journeys. I’m genuinely impressed and would highly recommend this service to anyone considering it!

    Helpful?
    UKFDHR
    1 reviews
    5 months ago
    5 out of 5 stars

    Very Helpful

    Mary was very helpful throughout the whole process of delivering my Tesla Model Y.

    Helpful?
    Alex Britton
    1 reviews
    5 months ago
    5 out of 5 stars

    Great Customer Serice and Advice

    Rudi was very informative, easy to talk to and efficient through our discussions. Although I have not progressed to contract on this occasion, I will be advancing in 6 months' time based on my experience this time.

    Helpful?
    Michelle Worraker
    1 reviews
    5 months ago
    4 out of 5 stars

    Jess kept in contact with me throughout…

    Jess kept in contact with me throughout and was always available for any questions I had and I had a lot! She put me at ease and clearly explained all of the options available. Would definitely recommend.

    Helpful?
    UFMHKCB
    1 reviews
    5 months ago
    5 out of 5 stars

    The whole experience was fantastic

    The whole experience was fantastic. Ali is an brilliant asset to octopus and would be very happy to deal with octopus through him again.

    Helpful?
    Christian Tye
    1 reviews
    5 months ago
    5 out of 5 stars

    Fast delivery and great support

    From ordering to receiving my car in about 4 weeks. Staff all very attentive and answered all my queries along the way. On-line process for reviewing/signing things easy to follow.

    Helpful?
    Gordon Mallaby
    1 reviews
    5 months ago
    5 out of 5 stars

    Taking Delivery of my BYD Sealion 7

    I was kept updated at every part of the process from ordering right up to delivery. I must mention Ali and Cameron who were both very helpful when looking at choosing a vehicle (Cameron) to placing my order and taking me on the journey to delivery (Ali)

    Helpful?
    Peter
    1 reviews
    5 months ago
    5 out of 5 stars

    Thank you Octopus

    Great, seamless, easy experience from start to finish - big shout out to Barbara from Octopus who made this incredibly easy and was so informative from the outset - no hard sell, just sensible solutions and a car which is great, delivered with no fuss

    Helpful?
    Andrea
    1 reviews
    5 months ago
    5 out of 5 stars

    Great experience from end to end.

    Great experience from end to end. Great support from Kit in choosing the right car first, then Sara was great in all the support around delivery, documents and all the questions she answered for me. Great customer experience the Octopus way.

    Helpful?
    Marcus Palomar
    1 reviews
    5 months ago
    5 out of 5 stars

    Quick and efficient

    Mohammed at Octopus always responds quickly and efficiently and is a credit to the firm

    Helpful?
    Adam Dodwell
    1 reviews
    5 months ago
    5 out of 5 stars

    As easy as shopping on Amazon!

    I have two cars on the Octopus EV Salary Sacrifice scheme, and I cannot fault it. In fact, it is almost too easy and simple - it is no more difficult than shopping at Amazon! Everything about the scheme has clearly been thought through - from the initial online quote, the paperwork (just two electronic signatures), order tracking and updates from the dealer, delivery to my front door. Could not be easier. And the team at Octopus are always friendly, knowledgeable and helpful. The inclusive maintenance and insurance make it good value for money - getting a tyre replaced was as easy as going to Kwik-Fit and letting them get authorisation from Octopus. No need to pay anything - it is all done for you. I would recommend this scheme to anyone looking for a good value and worry free way to own the car(s) of your dream.

    Helpful?
    Dan
    1 reviews
    5 months ago
    5 out of 5 stars

    Octopus have been great from the moment…

    Octopus have been great from the moment i contacted them to enquiry about the cars they offer. The process has been so easy and the delivery of my car was super quick. To make sure everything was going okay after delivery, I was contacted by Rochelle who was very helpful. The customer service from Rochelle and the team is excellent!

    Helpful?
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    Vehicles & Transportation