Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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I’ve had a very poor experience with Newton Property Services overall. From the outset, there has been consistent miscommunication, and their limited opening hours have only made things more frustrating. Multiple emails have gone unanswered, which is incredibly disappointing when you’re trying to get support or clarity on an issue. On top of that, I find their pricing to be significantly overpriced for the quality of service they provide. Aside from one standout – Lewis Gardiner, who has been excellent to deal with and is a real credit to the company – my interactions with other staff have unfortunately been quite rude and unhelpful. Based on my experience, I would not recommend Newton Property Services.
Date of experience: June 4, 2025
I asked a question and got a response back within a couple of hrs
Date of experience: June 4, 2025
AVOID this terrible company. Happy to take money from customers but not provide a basic service. We are meant to have monthly communal cleaning (which we pay for) and it stopped without any information over 6/7 months ago. We have been chasing this up with them for almost 4 months with no luck, no urgency and no care. Waste of time and energy. Aberdeen - take your business elsewhere.
Date of experience: June 3, 2025
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Robert Gilfillan sorted a long an ongoing issue for over a year, several account managers failed to sort this, Robert went above and beyond to sort this even when trying to get the managers to respond, he effectively done their job for them as the failed to sort even after his intervention to them, whom are not worth the wages they are paid, giving that it has taken 3 different managers to try sort none of them where up to the task which just aggravated the whole issue because charges where building up. Robert ended up sorting the whole issue out on his own and put correct the right charges that was supposed to be charged. Managers where useless, empty promises, no reply, no return phone calls. But Robert sorted and putting them all to shame.
Date of experience: June 3, 2025
It is still early days as a customer but so far the experience has been pleasant. Received plenty of communications upon moving into my new home and quick response to my email queries.
Date of experience: June 3, 2025
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NEWTON FORCE FAMILY TO PAY FOR NEIGHBORS We pay 7 street lights. Neighbor 1 pay 0 lights, Neighbor 2 pay 0 lights. According to Newton Property - Fair apportionment. We have evidence provided by you that two neighboring properties pay 0 for car park lights. ddocherty - newtonproperty Thu, Nov 30, 2023 at 10:41 AM Regarding the amount of car park lights assigned to 17 and 19, we do not hold this information. Newton Property: 20 May 2025 We note your comments and have tried to assist you multiple times with this issue. Kind regards, The Team @ Newton HOME OWNER: Thank you. That is not information that your customers can trust. Please tell us how you addressed the issue of family paying energy for neighbors. This is how: "This how it was connected by the developer" - No attempt to charge energy equally. Sign of evil. Reply from Newton Property Management NEWTON PROPERTY: We note your further comments. Please refer to the numerous communication we have previously sent you on this issue and the cases you have taken to the First Tier Tribunal regarding the same which has not agreed with your stance. The Team @ Newton HOME OWNER: I am referring, cannot find anything else than what I already provided here. You have more, please share it with home owners. Thank you for clarifying that First Tribunal's also thinks that families should pay for electricity of neighbors. You are not ashamed at all. We hope your lives are fulfilling. Edit While Newton Property were happy to share First Tribunal supporting their behavior, they were unhappy to share the name behind the decision. All interested can see the name next to First Tribunal office 20 York St, Glasgow. Message from Trustpilot: Unfortunately, they believe that your review includes content which goes against Trustpilot's guidelines. Transparency by Newton Property: Reply from Newton Property Management We note your comments. We will not respond to any further posts by you. The Team @ Newton
Date of experience: June 3, 2025
Lana has been very professional and helpful with issues to our property- thank you !🤩
Date of experience: May 29, 2025
Since Kate has taken on responsibility for our block I have found her very friendly and approachable. She has responded to my emails I’ve sent, both through the common email address and her direct email, in a very timely fashion. Recently following up one of my emails with a phone call and then by email when the phone call failed due to a poor signal at my phone. She’s also made a point of encouraging use of her direct email. I am very keen on keeping my block to its highest standard and ensuring we get best value for any work being carried out on the building. So some of my questions are related to the background on how decisions are made. These questions are always answered swiftly and support the decisions being made. In these answers I’ve noted that Kate is not afraid to follow up and sensibly increase the scope of works when it is efficient to do so. I am very reassured that safety and security issues in the block are always treated with a high priority by Kate, by ensuring contractors attend or are booked to repair damage or failures as soon as they’re reported. Steve
Date of experience: May 29, 2025
