Mystery Kits Reviews

Very impressed. Turnaround from order place to receiving goods as expected (Evri are the couriers). Second purchase so far. First was a more main stream Milan home shirt. However, far more impressed with my second instalment. When purchasing, you are encouraged to make comments in the notes section, i.e. what you want to avoid. I was quite specific with this, and definitely pleased with the more random & obscure shirt from the Nepal league I received. Price seems fair. Feel there is an addictiveness with the 'Lucky Dip' purchasing style. Will definitely be a returning customer.

I have returned a mystery shirt to this company and despite several attempts at communication, received no refund. BEWARE.

I ordered a shirt as a gift, but when it came to exchanging for a different size customer service were completely useless. They asked for images of the shirt which I provided, but have now not had a response in several weeks, despite sending numerous follow up emails. When my partner wrote a review on here earlier this month, they lied, claiming that they had replied. The tags were never attached to the shirt in the first place, and now cannot even get a response. Worst customer service experience.

Appalling company. Evri lost my parcel and admitted total fault, advising me to contact the seller, so I requested a replacement from the company with no reply for weeks. I then submitted a chargeback claim from my credit card provider and they shared my email correspondence as part of their supporting evidence! They also claimed I was making up multiple different stories which is absolutely laughable. I would have been more than happy with a replacement (the cost for which they could have claimed from Evri) but the way this company treats customers is appalling and I would avoid at all costs. EDIT: In response to your claims the courier provided proof of delivery - they claimed there was an issue accessing the property, then proceeded to provide a picture of a residential house, when the delivery location is an easily accessible serviced office. Evri admitted total fault for losing it and I have already sent both the tracking number and all correspondence with Evri to you, which was completely ignored. So your claims of subsequent contact with me are false and a further waste of my time.

impressed with the quality great range of shirts my lil nephew loved his ac Milan kit price is affordable too great for Christmas and birthdays or just if you're a collector

Great quality shirts with some being from places you never would’ve even looked at, I got an amazing one from Thailand, and really impressive shirt waiting time compared to other mystery boxes services I’ve used.

Customer service is appalling, I received an email FINALLY after myself chasing a refund on a return to be told that they had the parcels at there PO Bob address and would have it in a couple of days and then would process a refund. A week on and again numerous emails of me chasing a response to see if all was ok and when will I see my refund for the 2 shirts and surprise surprise absolutely no reply or refund. Very happy to take your money but expect a very long wait for any kind of refund and that is if I will actually receive it is I’ve lost any kind of faith in what they have said is going to happen and clearly hasn’t

Took advantage of the 50% off deal which was advatised on facebook I ended up then paying £38 to recieve a Sunday Indian league team who's shirt can be purchased online for less then £20 slightly mis leading seeing adds full of teams like wolfburg Lyon PSG Ajax don't waste your money if you want a shirt just go online I'm sure you will find 1 alot cheaper

Ordered a shirt never got delivered by evri and returned to sender paid for 2-5 days delivery took over a month for my refund which for some reason it was minus £8.01 which is a random amount as shipping was £4.99 was never given a reason for this and after numerous emails they do not reply not even an apology for horrendous customer service BUYER BEWARE

Was sceptical but wow great service. Have bought several mystery shirts now. Great idea for a present for a football fan

I ordered a XL, which I got, but it fits more like a 3XL, I have no chance of ever wearing it which is frustrating because all my other kits are XL and fit fine.

Great idea. Great value. My son loves the surprise element

Quick delivery great service

I bought 3 mystery packs from you a few weeks back for myself and 2 brothers. My two brothers were really happy with their two boxes but my box was a Police Tero FC polo top and not really a football kit at all. I was disappointed as I have previously had 2 other boxes that I have really liked. I think in the future I will use a different company to avoid the risk of receiving a polo top instead of a actual mystery football kit.

Still waiting for a shirt that was ordered in August. Despite several attempts at contacting the company, very limited responses in return, sent emails, completed form on website, sent a letter, no contact for over a month and still no shirt has been received. No tracking information so I have no idea where it is. EDIT: It seems as though Mystery Kits will only reply to a comment when they can see that a customer is wrong. In this instance there is still no response. Kit ordered on the 25th August and still not received, no tracking information, no communication. EDIT: 28/11/2023. I am now going down the Small Claims Court route as a matter of principal to get my money back. I've sent over 10 emails, 4 messages on facebook, 3 entries on their website and no response. EDIT: 14/12/2023 Small claims application sent off today, using the evidence on here of how poor the company is with regards to any exchanges

Kit turned up in less than a week, was expecting longer after reviews.

Service and quality of the product are exceptional and also subtraction of the lits not wanted was much appreciated

Great sevice amd my son was very please with the shirts he got

My 3rd kit now been over the moon with the shirts so far! Ordering another this week!