9 months ago
DO NOT USE THESE CONMEN!! The chances of you receiving what you ordered are very slim. My son's birthday present never arrived and they will not respond to any emails!!
10 months ago
Absolute scam. Ordered 2 kits none arrived. Emailed no contact back. How Facebook and others let these advertise and they are scamming people
My ordered arrived very quickly and my only issue is I got a Green and White top lol which is definitely not my favourite colour. I should have specified this on my order form. Apart from that no issues at all.
Bought got my Grandson who was absolutely over the moon with it totally genuine very good quality very impressed
If I could give minus points I will. Apparently my package was delivered to my address, how ever no one was at home as I was working, yes there is a picture of my package at my front door but when I got home there was nothing. I have email, used online form and messaged on social media but in the last 2 1/2 weeks I have heard nothing from mystery kits. Stay away and avoid using this company
Ordered youth kits for my Sons aged 11 & 13. Mystery Kits sent 2 identical kits! What siblings do you know that want to wear the exact same 'random' shirt. Both kits were way smaller than size guide. Youngest kept the larger shirt sent small size back. 15 emails later, I've just got the replacement, which only just fits (and after paying postage again! ). Terrible customer service, horrible buying experience, I would never recommend MysterKits.co.uk.
I emailed asking about an exchange and they "Sophie" responded quickly on how to do so. I have sent my shirt back and it has now been weeks and I have had no response. I would happily take this review down if you can send me a strip. I have paid for this and got nothing.
Been waiting for a replacement shirt for months now. Sent numerous emails but ignored every time and have kept my money! Avoid at all costs!
It was in the wrong size
My grandsons love the mystery kids love the surprise
After having to return the top I am STILL waiting for my refund!!!!!! Absolutely SHOCKING customer service as I just get ignored!!!!!!!!
Great kits! When I wanted something obscure I wasn’t expecting the 3rd Tier of Icelandic football.
Fantastic experience, had 3 shirts upto now . Love it , keep the collection going 😊😊.
I asked for a few specific things and they provided it without issue. With fast delivery as well. Would recommend
Very fast service and listen to my comments I left, would definitely recommend.
Is special good fantastic
Haven’t received my package yet. Should be there since 1 week ‚y
Never received my parcel
What a great idea. My son loves his hoffenhiem shirt, makes a difference from seeing all the kids wearing Barca or Psg shirts
Cool shirt from a club i didn't know.
Very easy process for purchasing shirts. Always recieve shorts based upon the description given. My son loves the surprise everytime he receives a package.
Great jerseys!
Based on analysis of 246 reviews rated 1-2 stars for Mystery Kits
“With shocking customer care”
“DO NOT USE THESE CONMEN”
“Been trying to contact them to Get my order refunded, but they refuse to answer”
“Ordered a kids shirt”
“No item received, no response to emails”
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Mystery Kits is an online retailer specializing in mystery football shirts, offering a unique shopping experience for football enthusiasts. The company provides a range of mystery boxes that include authentic football shirts from clubs around the world, catering to both adults and children. Customers can purchase mystery kits at varying price points, with options for men, women, and kids, making it easy to find exciting additions to their football shirt collections. Targeting avid football fans and collectors, Mystery Kits aims to deliver an element of surprise and excitement with each order. By offering a selection of surprise football shirts, the company appeals to those looking to discover new clubs and styles. With worldwide shipping available, Mystery Kits ensures that customers can enjoy the thrill of unboxing a mystery football shirt regardless of their location.
Mystery Kits receives a mixed reception from customers, with many praising the quality of the shirts and the service when issues are addressed. Reviewers highlight that the shirts are great and the service can be responsive, especially when problems arise, as seen in some cases where customers received prompt assistance after voicing concerns. However, a significant number of complaints center around poor communication and unfulfilled orders, with many customers reporting that they never received their kits or experienced delays of several months. The lack of customer support is a recurring theme, with numerous individuals expressing frustration over unanswered emails and difficulties in obtaining refunds. Overall, while some customers appreciate the product quality, the prevalent issues with order fulfillment and communication lead to a largely negative sentiment.
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