Consumer

Consumer

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1 out of 5 stars
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Reviews by Consumer

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Mystery Kits

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1 out of 5 stars

Customer service is appalling

Customer service is appalling, I received an email FINALLY after myself chasing a refund on a return to be told that they had the parcels at there PO Bob address and would have it in a couple of days and then would process a refund. A week on and again numerous emails of me chasing a response to see if all was ok and when will I see my refund for the 2 shirts and surprise surprise absolutely no reply or refund. Very happy to take your money but expect a very long wait for any kind of refund and that is if I will actually receive it is I’ve lost any kind of faith in what they have said is going to happen and clearly hasn’t