9 months ago
DO NOT USE THESE CONMEN!! The chances of you receiving what you ordered are very slim. My son's birthday present never arrived and they will not respond to any emails!!
10 months ago
Absolute scam. Ordered 2 kits none arrived. Emailed no contact back. How Facebook and others let these advertise and they are scamming people
Shirt arrived, and after one wash (hadn’t even been worn and washed at correct temp) the stitching all came undone. My husband and my mum have repeatedly tried to contact the company but have been completely ignored. Terrible product and even worse customer service.
I ordered whilst still on holiday and the shirt arrived the day of my return as I bought it for my grandson rather than holiday tat excellent product
Always an exciting feeling opening the box to a football jersey and club you know nothing about
Ordered my shirt more than a month ago and haven’t received any orders. The order tracking system claims the order “departed from the sorting hub” in London, while UPU tracking says it was originated in Sweden and is still “on route” with no more tracking information. Same thing is happening with 5 other friends who also placed their orders a few days apart. We tried contacting them and the only response was the same tracking link with no information. Terrible service (possibly a scam), would not recommend.
Joe was delighted with his Barcelona shirt and has been wearing it nearly constantly since. This is the second shirt he has received and we will be making it a hat trick soon!
The kit came in perfect condition in a very short amount of time
Excellent service and got Real Madrid the boys made up thank you
Love the concept and so far three shirts in we haven’t been disappointed
I talked to their director, and he lied me too, the shirts will be there in 7-10 working days or they will start a full refund, it has been now 20 days, and nothing, also he doesn't reply anymore. They took 500 euros from me, and they don't respond, and they don't send the shirts. I asked them at least 10 times to just refund me, I don't need the shirts now, but nothing... So very simply - scammers.
I would give zero stars if i could. The worst customer service I’ve ever experienced, completely non existent. They have also tried to have my review removed but it has been reinstated after sharing purchase information with trust pilot. Avoid at all costs
Still waiting on my refund 2 weeks later, and they’re ignoring messages and emails. Please don’t bother with them. The shirt we received was subpar. I saw a photo of a Dortmund shirt another person received and it was totally different to our one.
Easy to use, option to rule out some nations and leagues. Received a superb Italy kit which my son loved. I was almost as excited for the reveal as he was.
The shirt wasn’t nice at all
It was easy to order. kit came quickly Grandson was delighted with it.
I would prefer it if it was club strips only rather than international ones
We've ordered many shirts ovrr the years for birthdays and just love the randomness 🤣 skme being more jazz than others, kids love it!
You would think that you would get a actual jersey. And not some promotional shirt
Tbh the kit was terrible I payed almost £40 for a kit I wouldn’t even pay a fiver for in a shop
Excellent again loved the dynamo dresden shirt I got
I wouldn't bother with this crowd. I Spent £35 on a mystery kit that I could have ordered for £25 online, not sure it's even really as it's all print
Based on analysis of 246 reviews rated 1-2 stars for Mystery Kits
“With shocking customer care”
“DO NOT USE THESE CONMEN”
“Been trying to contact them to Get my order refunded, but they refuse to answer”
“Ordered a kids shirt”
“No item received, no response to emails”
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Mystery Kits is an online retailer specializing in mystery football shirts, offering a unique shopping experience for football enthusiasts. The company provides a range of mystery boxes that include authentic football shirts from clubs around the world, catering to both adults and children. Customers can purchase mystery kits at varying price points, with options for men, women, and kids, making it easy to find exciting additions to their football shirt collections. Targeting avid football fans and collectors, Mystery Kits aims to deliver an element of surprise and excitement with each order. By offering a selection of surprise football shirts, the company appeals to those looking to discover new clubs and styles. With worldwide shipping available, Mystery Kits ensures that customers can enjoy the thrill of unboxing a mystery football shirt regardless of their location.
Mystery Kits receives a mixed reception from customers, with many praising the quality of the shirts and the service when issues are addressed. Reviewers highlight that the shirts are great and the service can be responsive, especially when problems arise, as seen in some cases where customers received prompt assistance after voicing concerns. However, a significant number of complaints center around poor communication and unfulfilled orders, with many customers reporting that they never received their kits or experienced delays of several months. The lack of customer support is a recurring theme, with numerous individuals expressing frustration over unanswered emails and difficulties in obtaining refunds. Overall, while some customers appreciate the product quality, the prevalent issues with order fulfillment and communication lead to a largely negative sentiment.
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