AMAZING CUSTOMER SERVICE
Customer service line connected me with an actual human being immediately?!?! Crazy that more companies aren't doing this! Erica helped me and was so fast! My problem was fixed immediately. THANK YOU ERICA!

9 months ago
Great customer service. You will be satisfied no mater your situation.
9 months ago
My dog loves olli! Easy transition and stress free delivery
Customer service line connected me with an actual human being immediately?!?! Crazy that more companies aren't doing this! Erica helped me and was so fast! My problem was fixed immediately. THANK YOU ERICA!
We can't find anything about your amazing company at all. Winston, 9, loves the food!
Easy to get started. They keep you posted on when and whom will be delivering the product. Good communication all around. Always available for help.
Dogs are excited to wake up to Ollie, they love it!
Ollie has been great for us! They have Great customer service!
Everyone I have spoken with at Ollie has been very friendly and helpful. My dog loves the food. I love that she is getting wholesome ingredients such as vegetables, fruits and real meat instead of all the fillers in other dog foods.
Getting to be too expensive and I cannot request the timeframe I want.
Willa seems to be enjoying her food more than kibble poops are firmer and smaller also require less effort
I am not sure about how much I should feed my 14.5 lb.,3 year old Havnese, or how many times a day, or she should have dry food added.
Dog likes the food. Easy to give to her. Customer service has been great about the schedule.
Very impressed with the quality of food. My golden doodle loves it
I received the frozen food from Ollie. I put most of the food into our freezer in the garage. I apparently did not close the door all the way. The next morning, i heard the freezer making a loud noise and realized the door had not closed. I called Ollie the next day, told them what happened, to cancel our order and keep the money due to it being my fault. They were kind enough to replace the food! Awesome!!
The delivery was quick and precise I could easily track the order. Plus my dog is loving the food he's eating every bite and licking the bowl clean. His breath is smelling better and his skin is doing a lot better. Plus I don't have to be concerned about what is in his food due to his allergies with ollie.
The customer service is on point…. They really listen and they have a resolution with in the time you stop talking.
I’m sure their food is good for dogs. I’m sure it’s better than kibble. I really wanted to find out. But they aren’t honest about their charges, and they aren’t helpful or easy to contact. I was charged $200 with no warning or way to check. I emailed and texted before it shipped, but no one got back to me. Then on the next business day, I reached out through chat and was told my order shipped, even though I’ve texted and emailed. They wouldn’t work with me, or help me find a better plan, they just cancelled my account. It’s just bad customer service and feels sneaky.
I live in a desert state, and shipping frozen food during the summer is difficult, so I tend not to order frozen food during the summer due to past negative experiences from other companies. However, even in the extreme desert heat, our Ollie box arrived still frozen inside, which was great! Bonus points for that, and also for the quick shipping and quality ingredients Ollie offers in their human-grade dog food plans. However, I wish Ollie offered a frozen fish option or some other protein that is OK for sensitive/allergic dogs like mine; right now, really only the pork is OK as I just learned that all poultry options aren't a good fit for my allergy prone dog. And overall, it is too expensive to maintain regular deliveries if I'm being honest. But the customer service is top notch, and I appreciate the no-hassle cancellation option on the account where I don't have to talk to a person trying to convince me to keep my plan. I would return again with a discount incentive. And we do appreciate the quality food container and scoop that was included with our first order. Overall, 4 out of 5 stars!
My dog, Lucy, has ALWAYS been a VERY fussy eater. I have tried countless dry and wet foods, with little, or no success. The best was Fresh Pet and even that was hit and miss, with me having to “doctor” the food to get her to eat. That’s why I was skeptical about Ollie. But from the very first meal and now, going on two months, there has been no hesitation when I put the food down and she eats every bit! I am thrilled beyond words to have finally found a food my Lucy loves! On top of that, her bowel movements have become firm and consistent. Added to that, their support staff is always friendly, supportive and knowledgeable. All in all, congratulations to everyone at Ollie!!!
Extremely helpful
Quality of food seems very good. Very easy to navigate site and make necessary changes. Very well packed.
I had a question about an upcoming delivery. I spoke with Elizabeth and she was able to quickly solve the issue. I have a 3 year old pug that is quite picky and he loves his Ollie food. He is enjoying the Turkey and blueberries currently.
Based on analysis of 30 reviews rated 1-2 stars for Ollie Dog Food
“I cancelled my very first order they apparently lost my cancellation email”
“First shipment arrived with food all thawed out”
“Unfortunately based on their lack of communication/customer service and extremely delayed shipping, I canceled before...”
“First shipment arrived with food all thawed out”
“And I told her that my discover showed a refund for Liv when I was talking to her”
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Ollie Dog Food is a subscription-based service that specializes in delivering fresh, human-grade dog food directly to customers' homes. The company focuses on providing healthy meal options made from real ingredients, including meat, fruits, and vegetables, tailored to meet the unique nutritional needs of dogs. Developed by veterinary nutritionists, Ollie's recipes are designed to be complete and balanced, ensuring that dogs receive the essential nutrients they require for optimal health. Targeting dog owners who prioritize their pets' nutrition, Ollie offers customized meal plans based on individual dog profiles. Customers can easily manage their subscriptions through the company's app, which also provides access to vet support and health tracking features. With a commitment to quality and convenience, Ollie aims to enhance the well-being of dogs while simplifying the feeding process for their owners.
Ollie Dog Food receives overwhelmingly positive feedback from customers, with many praising the quality of the food and the exceptional customer service. Reviewers frequently mention how much their dogs love the meals, highlighting successful transitions to Ollie's offerings and the variety provided. The fast delivery and prompt resolution of issues are also commonly appreciated, with several consumers noting the professionalism and understanding of the staff. However, some customers express concerns about the shipping process, particularly regarding the dry ice not being sufficient upon arrival, which can lead to thawed contents. Additionally, a few dogs are reported to be picky eaters, with some not enjoying all the vegetable components. Overall, Ollie Dog Food is well-regarded for its product quality and service, making it a favored choice among pet owners.
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