9 months ago
Great customer service. You will be satisfied no mater your situation.
9 months ago
My dog loves olli! Easy transition and stress free delivery
Stevie, like other representatives for Ollie I’ve dealt with, was awesome at helping me with my issue. The few times I’ve had any problems with Ollie in the past 2+ years I’ve used them they’ve always gone above and beyond to fix or help the situation.
This is my first experience with Ollie and it was a most positive expeirence to find a customer service response that was geniunely caring and authentically helpful.
I appreciate the detailed information included on Ollie's website, the ease in navigating a subscription account and the exceptional support I received from their customer service team, being able to speak with both a service rep and an Ollie nutritional advisor on Saturday afternoon of a holiday weekend! I was impressed by my phone call being answered quickly, in a professional, friendly and knowledgeable manner! Already on a freeze-dried raw food diet, I look forward to transitioning my dogs' to Ollie's fresh food which I trust will be healthy as well as tasty. Thank you!
My dog loves the food. Can't get it often enough. The company was very helpful when I had questions.i will continue getting Ollie, as long as she keeps eating it.
everything comes in a box that is in one piece. the only thing that would make it better if you would put dry ice on the bottom of the box my last order came and some of the food on the bottom was staring to thaw .
Shipped by UPS instead of Fedex. I was not damaged like FedEx packages are. I like the heads up you give to make sure one of us is home. Well done!
Great delivery service. Very timely. Also they have answered all of my questions about increasing the quantity of food for my puppy as he gains weight. Very happy
Lola, a big Staffy, loves this food. She gets so excited when I start and pick up her food bowl, she makes herself go and lay down and wait. How funny! When I say, “Ok,” she is at her bowl in a flash She eats every bit. There is nothing in her bowl even to rinse. She slicks up every morsel. Thank you for this wonderful food.
Food came well packed and on time. I called customer service to push back the date and they were friendly and totally accommodating. Unfortunately there is no pleasing my pickiest of eaters. My Ollie is already tiring of Ollie's. I may give him a short break so he can 'warm up' to it again. Good quality food.
Gave our senior and toothless doggie his first Ollie taste today and he gobbled it up! We added a few tablespoons of it to his other meat & veggie food.
Great app, great product!! Subscription is easy to use/adjust and always comes on time! Dog loves it, and she’s a super picky eater so it’s rare to find food she likes!
Apparently the food is great as my dog is a very picky eater, but he just loves this stuff. Service is exceptional also
All my questions were answered to my satisfaction which led me to reorder. Portion size great for my very very active cattle dog
I’ve had to contact Ollie 2 times. This last time was because our beloved Boston Terrier passed away. The representative that assisted me was amazing and a pleasure to deal with. Both times were pleasant and painless. I’m actually very impressed with the quality of customer service.
The service and their products are awesome. Barley loves the food.
I spoke to someone at ollie in regards to my dog will not eat the lamb so i do not want any! the next order had more lamb then any other flavor
I did not cancel in time.my puppy does not like the food.I plan on donating it to a shelter.I contacted someone at the office and asked if they could send me a sample of the dry food to see if she would like it.i already spent $135 dollars and I was not going to buy more food if she didn’t like it.I just wanted a sample and representative said I had to pay for it.
After getting my puppy at 8 weeks, she went from eating anything in front of her to becoming gradually more picky over time. By 6 months old, was becoming less and less interested in her kibble until she just stopped eating at all. After starting her on Ollie half-portions, she now goes wild for dinner time! She's finally eating enough and I couldn't be happier about it
My order was delivered on time & correctly as I requested
We’ve tried others and my dog wasn’t happy with the meals. When we went to Ollie, what a difference!! He loves the meals, portion sizes and the variety. We couldn’t be happier.
Based on analysis of 30 reviews rated 1-2 stars for Ollie Dog Food
“I cancelled my very first order they apparently lost my cancellation email”
“First shipment arrived with food all thawed out”
“Unfortunately based on their lack of communication/customer service and extremely delayed shipping, I canceled before...”
“First shipment arrived with food all thawed out”
“And I told her that my discover showed a refund for Liv when I was talking to her”
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Ollie Dog Food is a subscription-based service that specializes in delivering fresh, human-grade dog food directly to customers' homes. The company focuses on providing healthy meal options made from real ingredients, including meat, fruits, and vegetables, tailored to meet the unique nutritional needs of dogs. Developed by veterinary nutritionists, Ollie's recipes are designed to be complete and balanced, ensuring that dogs receive the essential nutrients they require for optimal health. Targeting dog owners who prioritize their pets' nutrition, Ollie offers customized meal plans based on individual dog profiles. Customers can easily manage their subscriptions through the company's app, which also provides access to vet support and health tracking features. With a commitment to quality and convenience, Ollie aims to enhance the well-being of dogs while simplifying the feeding process for their owners.
Ollie Dog Food receives overwhelmingly positive feedback from customers, with many praising the quality of the food and the exceptional customer service. Reviewers frequently mention how much their dogs love the meals, highlighting successful transitions to Ollie's offerings and the variety provided. The fast delivery and prompt resolution of issues are also commonly appreciated, with several consumers noting the professionalism and understanding of the staff. However, some customers express concerns about the shipping process, particularly regarding the dry ice not being sufficient upon arrival, which can lead to thawed contents. Additionally, a few dogs are reported to be picky eaters, with some not enjoying all the vegetable components. Overall, Ollie Dog Food is well-regarded for its product quality and service, making it a favored choice among pet owners.
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