9 months ago
Great customer service. You will be satisfied no mater your situation.
9 months ago
My dog loves olli! Easy transition and stress free delivery
Food is good. Dog likes it. There’s not enough options for dogs with food allergies. I think he’s still allergic to something in this. And it’s very expensive. I was making his own food at a small fraction of this price. I just got too busy to do it right now and switched. Overall happy with it as a temporary food option. No way we could sustain this forever at these prices though.
We order for two dogs. Could you save on packaging and ship both orders in one box? Our orders are arriving with several packages no longer hard frozen.
My dog absolutely loves his food and treats. This was my second delivery. First one was delivered fully frozen. The second delivery all the ice packets were empty and 1/2 of the packets were not frozen. This was not an Ollie issue but I believe UPS as it was delivered after 5pm so we must have been the last delivery. It had to of been sitting in hot truck all day
Box arrived opened and crushed. Ice packs completely gone, condensation left everything in box damp, fresh food was not cold or even cool, some of the food was with the dry food..... it happened to the first box, too. I didn't report that as I thought it might have just been a fluke. Membership canceled.
Customer service is excellent. They are very responsive and always helpful. My only issue is with UPS. They carry my package around all day in 95+ heat so when they deliver about 6pm, ice is melted and bottom layer has thawed.
Shadow & I have tried another “fresh food” dog food but he has shown a liking to Ollie dog food over the other. He licks his bowl clean and I find it easy to store the rest of his meal in the convenient Ollie container. Shadow and I thank you with a wag and a thumbs up.
I love the product, however I might switch to a competitor because of cost. I’m spending over $300 a month on Ollie for one dog.
My dog loves this food. He is a 10 month old puppy. Waiting on his first vet visit this week to check his weight.
So far so good! Delivery is on time, my pup loves the food. So far customer service has been responsive. My only issue is that she is still suffering from allergic rashes and itching. We have used the Ollie probiotic chews for over a month now and have seen no improvement. Same for the skin and coat supplement provided by Ollie. There has been no improvement in her skin or coat.
The first box I received arrived thawed, but the customer service was good and they sent me a new box that was frozen. My dog loves the food and it's been good for his stomach, so I would use this service again in the future.
my millie mae loves the food she looks great i had problem with her skin now i have none
Ever since I tried Ollie with my furbabies it has made a difference for them they get so excited especially my oldest to eat again!! Love watching him run to eat!
I’ve been trying several pet food delivery services. Hands down Ollie is the one we will stay with. Unbelievable customer service and quality products. We were missing a couple items from our most recent delivery. Customer service had our products delivered within 2 days. Easy to use app and our pets LOVE their mealtimes!
I just started my membership and received my first box. All the food was u thawed. So I called and company made apologies and sent another box. This time only half of the box was thawed. Again, they wanted to replace the 2nd box. I just received the 3rd box and again have the box was thawed. I have no faith about getting food I can use to feed my dogs
Delivery is timely and my pet really loves it. Sharing the news about Ollie with all my friends.
I had a lot of questions to start out with and had a few snafus on the website but spoke to Ollie on the phone and got the help I needed. The food started arriving on schedule and two months in I find my dog Woody doing really well on his new diet.
The product is of top quality but I’m looking to cancel my subscription. Please help me with this process. Thank you
Ollie's customer service reps are always professional, pleasant & accommodating. The food is good for my pup too!
Food shows up on time and my dog doesn't even chew. It's gone in about 3 seconds. Then he looks at me like, "Well, are you going to give me a treat, too?" He l8ves the food and treats.
Watching the UPS Truck go round and round. I saw he was in our neighborhood then he wasn't. He went a couple of miles away then came back. Like who programmed the schedule?? Hopefully puppers will like this because it has been difficult to get him to eat.
Based on analysis of 30 reviews rated 1-2 stars for Ollie Dog Food
“I cancelled my very first order they apparently lost my cancellation email”
“First shipment arrived with food all thawed out”
“Unfortunately based on their lack of communication/customer service and extremely delayed shipping, I canceled before...”
“First shipment arrived with food all thawed out”
“And I told her that my discover showed a refund for Liv when I was talking to her”
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Ollie Dog Food is a subscription-based service that specializes in delivering fresh, human-grade dog food directly to customers' homes. The company focuses on providing healthy meal options made from real ingredients, including meat, fruits, and vegetables, tailored to meet the unique nutritional needs of dogs. Developed by veterinary nutritionists, Ollie's recipes are designed to be complete and balanced, ensuring that dogs receive the essential nutrients they require for optimal health. Targeting dog owners who prioritize their pets' nutrition, Ollie offers customized meal plans based on individual dog profiles. Customers can easily manage their subscriptions through the company's app, which also provides access to vet support and health tracking features. With a commitment to quality and convenience, Ollie aims to enhance the well-being of dogs while simplifying the feeding process for their owners.
Ollie Dog Food receives overwhelmingly positive feedback from customers, with many praising the quality of the food and the exceptional customer service. Reviewers frequently mention how much their dogs love the meals, highlighting successful transitions to Ollie's offerings and the variety provided. The fast delivery and prompt resolution of issues are also commonly appreciated, with several consumers noting the professionalism and understanding of the staff. However, some customers express concerns about the shipping process, particularly regarding the dry ice not being sufficient upon arrival, which can lead to thawed contents. Additionally, a few dogs are reported to be picky eaters, with some not enjoying all the vegetable components. Overall, Ollie Dog Food is well-regarded for its product quality and service, making it a favored choice among pet owners.
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