9 months ago
The overall experience from the staff, entertainment, food, drinks and excursions where excellent.
9 months ago
We had a lovely time on MSC Virtuosa, despite some negative reviews, it’s a lovely ship, clean and modern and hard working pleasant staff. It’s passenger capacity is large so yes you can expect some r... See more
9 months ago
Modern ship, amazing staff and great food and drink. Fantastic family holiday. 😀
The Ship was beautiful but it was far too overcrowded and noisy. There was nowhere to go on Seadays to relax away from loud, pounding music and it was almost impossible to get near the pool or find somewhere to sit.
Great ship and friendly staff
Impressive ship but had many issues that weren't resolved
The luggage situation on embarkmemt and disembarkment at Southampton was a shambles.The ports were very industrial which means more money on shuttle buses Lack of staff for 6300 passengers with only 1800 staff was really very poor and noticeable waiting 30 mins for a drink and resulting in getting a cold coffee.Lack of information regarding dining options and port information, not everyone is OK with technology.And unfortunately some staff have a real bad attitude. On the plus side the ship is beautiful,and kept beautifully clean.Food market on 15 was brillant.Our cabin Stewart and Dining room waiters were great.
Actual physical fights for the sunbeds and lots of unruly kids running around the ship. Very overcrowded and complaint not taken seriously.
A wonderful experience from start to finish and made all the better with late check out option at disembarkation for late return flights ,
Another fabulous cruise with MSC, this time on board MSC Seashore. Staff were amazing and the whole experience was 5 star.
Excellent ship would love to go again
Had a great holiday on MSC Virtuosa - the value for money was excellent and the staff on board were attentive and helpfel
This is not a luxury cruise line. If you want luxury, use Seaborne. The pool area was like an 18/20s party, and the rooms were dated and poorly appointed. The shows were fantastic and staff very good but should not be marketed as ‘luxury’ as this is not what you get unless you book the ‘Yacht club’.
to many kids running riot vaping any where they want to leaving rubbish everywhere just no respect for other passengers shame really because its a beautiful ship with good entertainment
Fantastic ship with all ages catered for. Attention to detail was very impressive from the embarkation process to the very end of our holiday. Lots of happy memories made and glad to now part of the MSC family.
Fantastic experience on the new world America ship in Yacht club. Staff and amenities exceptional
Cleanliness of ship not great and staff were not the best. Food also poor standard and not very hot
The ship and the staff were excellent
Great staff
Great staff , great ship
Exciting ship with a great itinerary something for everyone even managed to find a quiet spot at times enthusiastic helpful staff who always went beyond to please a happy team with friendly professionalism
Food not good, expected fine dining as advertised. The cleanliness of ship not up to standard. Far too many children left to run riot, like a Butlins holiday camp. The only plus was the bar waiters were excellent.
Another brilliant cruise on msc beautiful ship great staff and food and the entertainment in theatre was outstanding
Based on analysis of 86 reviews rated 1-2 stars for MSC Cruises UK & Ireland
“We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC”
“If you escalate this with customer service no names K”
“The ship was very overcrowded, there wasn't enough seating, you couldn't get into half the bars, sunbeds and tables in”
“Would never take another cruise with MSC even if you paid us, horrendous experience with awful food”
“Speciality restaurants poor Not enough seating in bar areas in the evenings Food quality poor”
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MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
MSC Cruises UK & Ireland receives a generally positive reception from customers, with many praising the exceptional staff and the overall cruise experience. Reviewers frequently highlight the great value, beautiful ships, and quality customer service, noting that the staff is both helpful and fun. The MSC Virtuosa, in particular, is described as clean and modern, contributing to a lovely vacation atmosphere. However, there are notable criticisms regarding food quality, with several customers expressing dissatisfaction over dietary accommodations and some even reporting food poisoning. Additionally, a few first-time cruisers mention a lack of staff assistance in navigating the ship. Despite these concerns, the majority of feedback reflects a strong appreciation for the cruise experience. Overall, MSC Cruises is viewed positively by most customers.
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