Absolutely fantastic
Absolutely fantastic, 1st time cruising & we all loved it. Will definitely be booking another ASAP

9 months ago
The overall experience from the staff, entertainment, food, drinks and excursions where excellent.
9 months ago
We had a lovely time on MSC Virtuosa, despite some negative reviews, it’s a lovely ship, clean and modern and hard working pleasant staff. It’s passenger capacity is large so yes you can expect some r... See more
9 months ago
Modern ship, amazing staff and great food and drink. Fantastic family holiday. 😀
Absolutely fantastic, 1st time cruising & we all loved it. Will definitely be booking another ASAP
Great price and great experience. Would highly recommend
Too many kids, Poor service in all areas,long waits for drinks.Speciality restaurants poor Not enough seating in bar areas in the evenings Food quality poor
Staff are absolutely brilliant it’s the passengers and their bad manners and bad behaviours that brings the ship down ? If it’s because it’s more affordable to more people? And too many bosses walking about if they mucked in instead of pulling staff up that are totally overworked already it would ease the pressure on them 🤷♀️
A truly memorable experience, specialist restaurants were lovely, friendly staff and a jaw dropping ship. Thank you to the staff at the Gin Bar for the particularly amazing service too, Yeva, Novi, Guilherme and Dewa were so personable and friendly!
Unfortunately, as with most holidays, ignorant people spoil it. As for the ship, and many good members of staff, I have very few faults
Very nice ship and staff , had a great time
Just been on the MSC virtuosa, and what an amazing time we had. Positives, Staff were incredible, polite friendly and worked very hard Quality and variety of food was amazing in all the main dining rooms and buffet, Speciality restaurants well worth the additional price. We attended Butchers cut and food and service amazing, we also went to the Tapenyaki restaurant service was good food was ok but I think that’s my personal taste preference as many guests rated it very high Ship is beautiful Cabin kept very clean with twice daily cleaning Quality of drinks were amazing, practically could get anything you wanted, fantastic range Negative And not really a negative!! We just found the theatre shows short and good but not amazing. Overall experience was fantastic, highly recommend and will definitely return
Amazing first cruise with MSC Opera, would definitely book again
Lovely ship,staff fantastic.Food disappointing and often cold.When the ships full it’s just to busy.
I had an incredible holiday. Loved everything from the food annd accommodation to the pool area and entertainment.
We had an amazing time on this beautiful ship virtuosa we couldn’t fault anything at all the staff were 💯 brilliant the food was lovely the drinks were amazing we will definitely be back
The overall experience on board MSC Virtuosa was excellent both in term so food/beverage and how the staff at all locations within the Yatch Club was the best we have encountered to date.
Wonderful Ship. I recommend MSC to my clients
Very good price
Brilliant experience. Beautiful destinations.
The shows were great . The food not the usual standard. Not enough adult areas . Children should not be allowed in the gym . Staff were hardworking and friendly.
Awful embarkation - A 1 hour wait and rude, lazy staff. Ship - Poor layout, including the cabin and VERY smoky. Almost non existent entertainment for young teens on sea days. Food - not great
Good itinerary, good price, nice ship. Behaviour of some fellow passengers questionable.
Great crew, Fab entertainment, Good Itinerary. More seating in public areas would be welcome and affordable excursions/drinks would make for better economy.
Based on analysis of 86 reviews rated 1-2 stars for MSC Cruises UK & Ireland
“We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC”
“If you escalate this with customer service no names K”
“The ship was very overcrowded, there wasn't enough seating, you couldn't get into half the bars, sunbeds and tables in”
“Would never take another cruise with MSC even if you paid us, horrendous experience with awful food”
“Speciality restaurants poor Not enough seating in bar areas in the evenings Food quality poor”
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MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
MSC Cruises UK & Ireland receives a generally positive reception from customers, with many praising the exceptional staff and the overall cruise experience. Reviewers frequently highlight the great value, beautiful ships, and quality customer service, noting that the staff is both helpful and fun. The MSC Virtuosa, in particular, is described as clean and modern, contributing to a lovely vacation atmosphere. However, there are notable criticisms regarding food quality, with several customers expressing dissatisfaction over dietary accommodations and some even reporting food poisoning. Additionally, a few first-time cruisers mention a lack of staff assistance in navigating the ship. Despite these concerns, the majority of feedback reflects a strong appreciation for the cruise experience. Overall, MSC Cruises is viewed positively by most customers.
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