Virtuosa
Had a fab experience on the Virtuosa made even more special by the crew. Would definitely book another cruise with MSC in the future.

9 months ago
The overall experience from the staff, entertainment, food, drinks and excursions where excellent.
9 months ago
We had a lovely time on MSC Virtuosa, despite some negative reviews, it’s a lovely ship, clean and modern and hard working pleasant staff. It’s passenger capacity is large so yes you can expect some r... See more
9 months ago
Modern ship, amazing staff and great food and drink. Fantastic family holiday. 😀
Had a fab experience on the Virtuosa made even more special by the crew. Would definitely book another cruise with MSC in the future.
Had an excellent cruise around Spain on the Virtuosa, staff and entertainment were excellent. I would certainly recommend this ship to anyone.
The ship is absolutely stunning, the entertainment is amazing with something for everyone in the family. You’re never stuck for something to do on the ship, 10/10 would recommend to any family. We were ranged in ages this time from 8-67 and everyone loved it from kids clubs to quizzes. Can’t wait to book my next on the MSC Virtuosa
Booked through cruise118 - no issues with the whole process and otherwise a great cruise.
Cabins really badly laid out. No where near enough storage. Room was big enough just badly planned out
Poor choice for vegetarians in main dining room
A lovely ship with excellent staff. Very good value for money. Food overall is good. Drinks very good, highly recommend purchasing a drinks package. Itinerary could be better, but found all ports to have something of interest if you are willing/able to wander and go off the beaten track. Do your research before you leave and plan. Theatre shows were good and enjoyable - but have seen better on other cruises. This is a big shop, so expect it to be busy on sea days, but sun loungers can be found with a bit of looking!! Overall, had a lovely holiday and would recommend this cruise for those with children.
Lovely ship, good itinerary, attentive staff, good food, good entertainment.....quite lively though which suited us at the time....
Great port visits, fantastic ship, clean and staff hardworking
More training for female butlers
Need more table and seats in social areas.There is room for more.
Modern ship with friendly staff
Happy with the cabin and balcony. Really happy with the daily programme. Especially the stretching and aerobic classes.
Avery good itinerary but the ship was overcrowded and it was difficult to find seats in any of the bars and entertainment venues. We resorted to watching TV in our cabin as it was so difficult to find anywhere. to sit once the show was over. The staff were very friendly and helpful and the shows we did see were very good. Cabins are quite basic but overall it was probably reasonable value for money. However, I would rather pay more and have a better quality experience.
Interesting itinerary, excellent staff, excellent restaurant options, excellent bar and lounge options and, excellent value for money.
Lovely ship and food. Staff friendly and everything well organised.
Excellent cruise good value for money
The staff were very attentive.
Lovely ship, fantastic staff, good food, amazing destinations
Slow service. Unclean rooms. Poor customer service
Based on analysis of 86 reviews rated 1-2 stars for MSC Cruises UK & Ireland
“We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC”
“If you escalate this with customer service no names K”
“The ship was very overcrowded, there wasn't enough seating, you couldn't get into half the bars, sunbeds and tables in”
“Would never take another cruise with MSC even if you paid us, horrendous experience with awful food”
“Speciality restaurants poor Not enough seating in bar areas in the evenings Food quality poor”
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MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
MSC Cruises UK & Ireland receives a generally positive reception from customers, with many praising the exceptional staff and the overall cruise experience. Reviewers frequently highlight the great value, beautiful ships, and quality customer service, noting that the staff is both helpful and fun. The MSC Virtuosa, in particular, is described as clean and modern, contributing to a lovely vacation atmosphere. However, there are notable criticisms regarding food quality, with several customers expressing dissatisfaction over dietary accommodations and some even reporting food poisoning. Additionally, a few first-time cruisers mention a lack of staff assistance in navigating the ship. Despite these concerns, the majority of feedback reflects a strong appreciation for the cruise experience. Overall, MSC Cruises is viewed positively by most customers.
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