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Review summary
Morrison Data Services has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Fibre install has caused irreparable damage to our Grade II listed building. Despite residents coming out and telling the workman that he had to stop and was unable to continue due to not having permission, he became abusive and rude, and continued with the installation anyway.
It will be escalated to legal where the damage will be claimed for. Disgusting company with no respect for anyone or anything. This is not the first time we have had this problem, either.
A man came onto my premises on my driveway looking around for something. No he hadn’t asked for permission to be on my property and didn’t seem to be bothered. I captured him on my video camera. Unprofessional
If I could give 0 I would. A guy came to my house yesterday unannounced and we did not answer so a card was left through the door. Then today he came back again and because we didn’t answer straightaway he walked into my car port and helped himself to the meters. Once we got to the door he said “I went and did it myself” at the time we were so surprised and intimidated that we didn’t confront him! I checked with my gas & electricity provider and they hadn’t sent them as they get smart meters. I am beyond fuming!
At 8.15 this morning a man turned up without any prior warning and expected to gain entry to read my meters. He seemed to think wearing i.d. with a photo sufficient. We are a vulnerable household so I refused.Now he says an appointment will be made. On checking this company does actually exist it seems. Why dont they contact customers first!!!!
Very shady man drove up my driveway and possibly hit my car as he turned around, it was very close at least from what I saw from the window and proceeded to knock at my door without stopping. He had no ID, and was expecting me to let him in to look at my meter based solely on his car having branding and his jacket which only had Morrisons Data Services and British Gas on it. I'm not even with an energy supplier who employ Morrisons. He couldn't tell me who had sent him or anything.
I told him not to come back without ID or information on who sent him and shut the door.
Be very careful with these guys very dodgy.
I suggest you don't visit anyone without prior letter or phone call.NOBODY IN RIGHT MIND WILL LET YOU IN.PERIOD. Especially if you don't seem to have any information on occupant. No information on company that send you here. I SIMPLY WON'T OPEN THE DOOR TO YOU. Ridiculous company.
I have previously come home and found a couple of guys from this company eating sandwich’s in my garden. They said the view was so good they thought they’d have lunch here after reading the meter!
I now have gates and they’ve emailed me to say they need to see the meter. They won’t make a specific appointment (I asked) but they have given me a slot when they will visit. Not a one or two hour slot like most companies, it’s a three week slot. Yes they think I should wait in for them for three weeks!!!
Utterly useless company..
DISGRACEFUL, thay came to "read" smart meter! OVO didnt request it, Morrisons say they did, but refused to provide proof under the Freedom of Information Act, such liars, they not getting back into property for 2 years which is the legal requirement!!!!
Why do so many energy companies employ these incompetent clowns?! We received a card through the letterbox telling us to read our gas meter and submit a reading online within 48hrs. No problem, go to the website, choose British Gas as our supplier and find that there's no option to enter our reading. Send a complaint to MDS. Apparently, BG won't let them submit readings online. WHY NOT MENTION THAT ON YOUR WEBSITE, YOU CRETINS?!!! Told to ring BG directly and give the reading over the phone. What exactly are Morrison being paid for in this scenario? They didn't do anything!
Someone turned up out of the blue but fortunately I missed them. I was concerned to find a note through my door to say they had come to read my meter as I only just sent readings and do so regularly. The card says pets ‘may not like having an unfamiliar person visit’ - I don’t either! Have tried to contact British Gas but was logged out just as I got to chat to an advisor. People should not be allowed to turn up without an appointment.
This company was given a job to come and replace faulty gas meter on behalf of OVO Energy. We waited over 5 hours no show so managed to get OVO to rebook job with different company who showed up within 2 hours Morrisons data need to pull there finger out. SMS Data rang to confirm engineer was on route.
Just had a man ring my bell, as I opened the door he bluntly said here to read the meter, I told him I gave British Gas one yesterday but still insisted. Hardly polite, showed no ID and drove off in a car with Morrison Data Services that's the only reason I knew who he was! The meter is literally over the front door so I felt I didn't really have a choice but wish I'd read these reviews now! A bit of warning would have been nice. Next time I won't bother!
A lady turned up at my door today to read my gas meter. I end up denying her to come in or have a reading because I have smart meter anyway and I was not informed prior to this of anything. I then contacted my provider and they had nothing skeduled or requested for my address. I was advised not to give any information to 3rd party.
However, the name they had on their hand device was wrong for my house. From what I can understand its the information from an old data base... but it's worrying... anyone can request a reading out of the blue?
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